About The Role

What you can expect from us

We offer a competitive salary of £44,700 per annum
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Opportunity to further increase annual leave with service or through the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.

About the role

We are looking for a Gas Team Leader to join our Onward Repairs team in Merseyside. The purpose of the role is to manage the delivery of Gas related activities to ensure successful completion of the works within constraints of budgets, deadlines, quality and health & safety ensuring this matches our goal of placing customers at the heart of our service, including providing supervisory support and leadership to Colleagues.

Responsibilities

Delivery

Support the Onward Repairs project plan to deliver improvements in the quality and the efficiency of the services provided. To lead on the day-to-day management of contractor functions and suppliers relating to all Gas activities delivered on time and within budget.

Performance

Ensure key operational, financial targets and Gas Servicing KPI’s are achieved in line with the aims and objectives of the business. Successfully manage budgets to ensure delivery of agreed KPI’s and operating plan.

Resources

Directly manage productivity to ensure the effective use of all resources including supply chain. Lead the teams and identify where improvements can be gained, providing support to all direct reports on evolving issues.

Quality

Undertake effective quality control and quality assurance on works carried out, utilising work in progress inspections and post inspections.

Health and Safety

Undertake effective quality control and quality assurance on works carried out, utilising work in progress inspections and post inspections.

Systems

Undertake effective quality control and quality assurance on works carried out, utilising work in progress inspections and post inspections.

Responsible for implementing appropriate systems and controls that support the delivery of projects, continuous improvement and that risks are monitored and managed effectively.

Line Management & Leadership

Provide line management and leadership to a team, managing resources to ensure that objectives are achieved.

Internal Partnership Working

Ensure collaborative working to deliver required service levels across the region.

Skills/Experience

Essential

Experience of the management of a similar construction trade based maintenance business.
Commercial knowledge and understanding of Gas Systems and Servicing.
Proven ability to deliver a quality customer centred repairs service.
Track record of managing Gas servicing programmes.
Experience of successfully delivering a similar role within another organisation with experience of leading a team to high level performance.
Commercial knowledge and understanding.
Ability to effectively manage productivity, and resource/work planning.
Ability to manage an effective supply chain.

Desirable

Knowledge of work planning and repairs IT systems.

Qualifications

Essential

Qualified to City & Guilds / NVQ Level 3 (recognised trade qualification).
Qualified to work with Central heating, Water heaters, Cookers, Pipe work, unvented hot water, (formally ACOPS 1-14).
Qualified Gas Safe Engineer (CCN1) – Install, Commission, Service, Safety Check Natural Gas and LPG and appropriate CSCS card.

Desirable

Professional qualification in a property/building related specialism MCIOB, MRICS, MICE, BIFM etc.
Recognised Gas Trade qualification

About Us

About Onward

Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.

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