Help Desk Manager

Arlington, VA · On site · Posted 7/31/2025 Leaves the board today
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Help Desk Manager

This position is part of a proposal submission and is contingent upon contract award.

Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability

Description:
Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.

Key Responsibilities:

  • Supervise Tier 1/2 support staff

  • Develop help desk procedures

  • Monitor metrics and implement improvements

Minimum Requirements:

  • 8+ years of IT support experience, with 4+ in management

  • Bachelor's degree in IT or related field

  • Excellent leadership and customer service skills

  • U.S. citizenship and ability to obtain DHS Suitability clearance