Joining our Customer Service Credit Risk Team, you will play a key role in supporting customer account management. Specifically, you will be responsible for: Managing all correspondence with our customers by telephone and e-mail with high quality assistance level Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding) Maintaining the quality of customer information in a CRM Monitoring the payments flow Managing bank account change SEPA mandate Performing the Cash Collection activity