About the Role You'll join the Operations team of a fast-growing property and residential leasing business based in Australia, working as the critical link between prospective tenants and the on-site leasing team. You'll manage leads from first contact through to confirmed tour, keeping the pipeline moving with speed, warmth, and sharp attention to detail.
What You'll Do
Reach out to new leads within 2 hours by phone and email, capturing key preferences along the way
Schedule and manage property tours across multiple buildings using the CRM and booking calendar
Confirm tour attendance 24 hours ahead and again on the morning of the appointment
Re-engage leads who've gone quiet to keep bookings on track
Answer CRM enquiries about tours and respond to prospect questions
Join daily team huddles and share insights on lead activity and trends
Compile a daily activity report covering leads, calls, bookings, and pricing feedback
Help spot and flag potential safety concerns in line with workplace practices
What You'll Bring
At least 2 years in a customer service role — you know how to build rapport fast
Confident, natural communicator across both phone (the majority of your day) and email
Comfortable in MS Office and CRM systems, with an eye for accurate data entry
Highly organized, deadline-driven, and cool under pressure when priorities shift
A warm, engaging personality — you genuinely enjoy talking to people
Nice to Have
Prior experience in leasing, real estate, or high-volume call/data-entry environments — a definite plus, not a requirement
What's In It For You
Be part of a supportive Operations team with clear daily rhythms and huddles
Play a genuinely important front-line role in a growing leasing pipeline
Work with modern CRM and leasing tools
Competitive salary, discussed during the interview