Summary:
The organization is seeking an Accounts Receivable Analyst who will be responsible for managing accounts receivable activities, customer account issues, collections, billing, and revenue-related transactions.
As a part of the Finance team, this role involves working closely with customers and cross-functional teams to ensure timely and accurate invoicing, payment application, account reconciliation, collections, and resolution of customer inquiries. The role also supports financial reporting, compliance, and month-end close activities.
Responsibilities
Accounts Receivable, Cash Application & Collections
• Monitor accounts receivable aging and maintain accurate customer account balances.
• Perform collection activities on outstanding invoices and follow up with customers regarding payment status.
• Apply customer payments accurately and timely against open invoices and customer accounts.
• Investigate and resolve unapplied cash, payment discrepancies, disputed balances, and account exceptions.
• Review and process credits, refunds, write-offs, and account adjustments in accordance with company policies.
• Support maintenance of AR aging schedules, reserve calculations, collection metrics, and DSO reporting.
• Ensure customer account records are complete, accurate, and up to date.
Reporting, Reconciliation & Month-End Support
• Perform account reconciliations and validate financial data across multiple systems.
• Prepare recurring and ad hoc AR, collections, and customer account reports.
• Assist with month-end close activities, including reconciliations, reporting, and account analysis.
• Support audit requests and maintain documentation for compliance purposes.
• Identify opportunities to improve operational efficiency, data quality, and process accuracy.
Billing & Revenue Support
• Support billing activities, including processing customer invoices, credits, refunds, and account adjustments as needed.
• Assist with revenue-related transactions, system updates, and billing reconciliations.
• Support customer and internal requests related to invoices, receipts, and billing documentation.
• Perform other billing and revenue operations tasks as assigned.
Qualifications
• Bachelor’s degree in Accounting, Finance, or related field.
• More than 1 year of experience in Accounts Receivable, Billing, Collections, or Order-to-Cash operations.
• Experience handling high-volume invoicing and collections processes.
• Knowledge of Order-to-Cash (O2C) processes is a plus
• Proficiency in Microsoft Excel, including data analysis, reconciliations, and reporting.
• Experience with accounting systems (QuickBooks preferred or similar accounting systems) and CRM tools (e.g., Salesforce).
• Strong data entry accuracy and attention to detail.
• Ability to analyze transactions, identify discrepancies, and recommend solutions. Knowledge of payment platforms (Stripe, Authorize.net) is a plus.
• High level of accuracy, accountability, and attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Ability to manage multiple priorities in a deadline-driven environment.
• Proactive, resourceful, and solutions-oriented.
• Advanced proficiency in English, both written and spoken, for clear communication.
• Flexibility to work US night shift (core work shift).
• Amenable to onsite work (4 days/week) at Ortigas Center, Pasig City.
Finance Winning Behaviors
• Collaboratively Drive Results – Partner effectively across teams to achieve shared objectives.
• Focus on Process Improvement and Discipline – Continuously identify opportunities to optimize workflows while ensuring compliance and accuracy.
• Exhibit Critical Thinking and Intellectual Curiosity – Analyze complex issues, ask the right questions, and deliver innovative solutions.
• Efficient, Resourceful, and Resilient – Maintain high performance under pressure and adapt quickly to challenges.
• Practice Transparency – Communicate openly and honestly to build trust and credibility.