Key responsibilities
Business & P&L Ownership –
Own end-to-end financial and operating performance of the business unit, ensuring delivery of revenue, margin, cost, and profitability targets
Translate enterprise priorities into clear operating plans, performance rhythms, and measurable outcomes
Drive performance visibility through disciplined review mechanisms, early risk identification, and corrective actions
Balance growth, cost, and service trade-offs to ensure sustainable business performance
Maintain strong financial discipline and value-focused decision making aligned with long-term business objectives
Product, Service & Customer Performance –
Develop a strong understanding of product, service, and operational capabilities to ensure market relevance and competitiveness
Ensure reliable, consistent, and high-quality service delivery across customer touchpoints
Partner closely with Sales to enable conversion, solution feasibility, and customer commitments, without direct ownership of sales
Provide market, customer, and operational insights to strengthen positioning and win probability
Ensure execution excellence delivers on customer promises, safeguarding credibility and retention
Execution & Operational Effectiveness –
Drive day-to-day operational performance, ensuring alignment to strategic priorities and customer commitments
Remove structural and cross functional barriers to improve speed, efficiency, and service reliability
Balance cost, service, quality, and risk considerations in complex operating environments
Establish strong execution cadence, accountability mechanisms, and performance discipline
Reinforce a results orientation over activity-based management, ensuring consistent delivery outcomes
Matrix Collaboration & Commercial Alignment –
Work effectively within a matrix structure, aligning closely with Sales, Finance, HR, and enabling functions
Enable commercial success through strong partnership with Sales, ensuring delivery capability matches customer commitments
Align diverse stakeholders around shared priorities, sequencing decisions, and accountability
Influence without authority to resolve trade-offs between commercial ambition and operational feasibility
Reinforce enterprise-first mindset, ensuring BU success contributes to broader organizational value
Leadership, Culture & Capability Building –
Build and sustain a high accountability, high-performance culture anchored in ownership and execution excellence
Develop strong bench strength and functional capability within the business unit
Lead and coach teams to operate with clarity, discipline, and agility in execution
Drive engagement and alignment across cross-functional teams despite structural boundaries
Embed a culture of continuous improvement, ownership, and delivery excellence
QUALIFICATIONS & COMPETENCIES
Skills and Competencies
20+ years of experience
Behavioral Competencies :
Drives results
Ensures accountability
Balances stakeholders
Strategic Mindset
Decision quality
Collaborates
Customer focus
Builds effective teams
Courage
Manages ambiguity
Cultivate Innovation
Stakeholder
Internal: Board of Directors, Regional Leadership Team, BU Leadership team, Employees Unions etc.,
External: Govt Authorities, CHPA, Customs etc.,
Educational Qualification (min)
Masters degree
Preferred Certifications if any
-
Range/ Min no of years - of overall Experience required
Min no of years of Industry specific experience required, if any & the industry type
20 + years of experience
20 years