BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for…

Lead Operations

Job Purpose:

· Control and co-ordinate the timeouts and accurate movements within the DC. Effective daily running of the operation, manage resources and be able to make calculated decisions in times of crisis. Need to effectively manage Inbound, Outbound, Despatch and Quality areas on shift. Management of KPI's set by the client need to be met and sufficient reporting to support and drive the operational needs. To plan, co-ordinate, manage and report upon the work activities of the team providing effective communication, leadership, motivation, training and development. To direct, co-ordinate and plan the operation through effective scheduling of employees, planning of all functions, manage and control of employees and supervisors.

· To optimize all resources to ensure that the operation is managed effectively and that customer service standards are achieved and maintained. Ensure that all contractual KPI targets are achieved and maintained in accordance with the Service Level Agreement. To work in conjunction with the Managers to monitor, develop and allocate work to a group of subordinates in specific areas.

Key Responsibilities

Management of the scheduling of the transport shipments (priority list), ensuring customer requirements are met and service levels are met and / or exceeded.
Management of staff, ensuring customer requirements are met and / or exceeded
Create a culture of continuous improvement
Budget / Cost Management
Compliance with Company and local statutory obligations regarding working time legislation, operator licensing, H&S and quality
Ensure effective communication processes are established and maintained for externally and internally
Honesty - pride in his job and an eye for detail
Consistently achieve established KPI's for productivity and accuracy
Maintain constant contact with the Planner / CSO and all Drivers and have the ability to make decisions in line with Customer expectations (DHL / Transporters), directly contracted to the Customer or third party
Team building and development through succession planning
To work within operating areas as determined by Management and the needs of the Business
To comply with and communicate statutory and Company Policies and Procedures
Change Management
Liaise with the Warehouse to ensure the smooth workflow in order to minimise delays
Compliance with Standard Operating Procedures
Monitoring stock counts i.e. Planning, Preparation and Physical counting of stock
To manage HR issues - Industrial Relations
Build Team morale
Delivery of a safe, secure, clean and fair work environment
Maximise accuracy, productivity and space utilization
Compile, manage and submit relevant reports and statistics to Management on a daily, weekly and monthly basis
Report any breaches of Health & Safety regulations and incidents / accidents
To lead investigations of all incidents and non-compliances and conduct root cause analysis and reports thereof as required. Ensure corrective actions are identified, communicated and timeously implemented
Provide a high-quality customer service to clients by means of reports
Deliver team member performance reviews and development
Work in collaboration with other DHL sites to maximise efficiencies and best practices
Take ownership to deal effectively with queries, requests and complaints
Translate, analyse and deliver customer needs through effective operations
Ensure daily and weekly workload planning and volume forecasting routines are accomplished
Effective Leadership and Management of the Operational and Administrative teams
Give support, share knowledge and share skills to other team members
Adhere to the sites SHE rules and best practices
Ensure that product safety, quality and integrity is not compromised
Oversee and manage all warehouse processes, procedures, controls and systems, i.e WMOS, TOMS & OMS

Qualifications & Experience

Matric
Tertiary qualifications in Logistics, Supply Chain Management, Warehousing and / or Business Management
3 years’ practical management experience
Computer literacy
Communication skills
Ability to work within a rapidly changing environment
Deadline driven
Good written and communication skills
Achieve work targets and is willing to take on additional roles / responsibilities
Ability to work under pressure
Follow SOP's
Logistics and Warehouse experience and knowledge
Awareness of the importance of security and safety
Product knowledge
Knowledge of the customer / client requirements and needs
Operational knowledge and the understanding of service delivery
React to customers in a courteous and professional manner and maintain the highest level of integrity
Manage IR issues
Literacy and numeracy
Flexibility
Ability to read, understand and follow directions / instructions

DPDHL Core Competencies & Skills

Maintains effective relationships with customers
Develops and delivers high quality / innovative products, services or solutions
Focuses on customer needs and gains their commitment
Gains management / colleague support to meet customer needs
Ensures strategies / plans are aligned and reflect other’s views
Develop strategies / plans aligned to broader organizational strategy
Communicates strategy
Establishes clear, challenging and achievable objectives
Aligns resources and the organization within own area of responsibility to achieve objectives
Regularly reviews and communicates progress against objectives and adjusts as needed
Champions continuous improvement and innovation
Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
Provides employees, colleagues and business partners with candid and regular feedback
Provides employees with development opportunities
Supports employees with career opportunities
Inspires others to develop themselves
Conveys a clear sense of personal goals and values
Actively seeks feedback to improve performance
Develop new skills and modifies behaviors based on feedback
Takes personal responsibility for career and development

Languages

· English - verbal and written.