As the Retail Online Communications Manager, you will lead a globally distributed team that creates email, SMS, and other direct-to-customer transactional communications. Operating in a fast-paced, continually changing environment, you will drive the strategy and execution of these critical customer touch points and translate between technical and business teams to turn ideas into action. You will also present insights and recommendations to leadership, adapting your communication style to fit cross-functional audiences.
Minimum Qualifications
Bachelor's degree in a related field, or equivalent experience
7 years of experience managing projects or programs
3 years of experience mentoring and guiding others through developmental and timely feedback, project milestones, and deliverables.Experience presenting to and influencing senior leadership through written and verbal communication, including advocating for the customer experience in written content
Experience managing multiple projects and programs simultaneously across a global scope
Experience leading geographically distributed teams while supporting a diverse and inclusive team culture
Ability to work outside of standard business hours and travel as business needs require
Preferred Qualifications
10+ years of experience leading cross-functional teams with worldwide scope
Experience with transactional communications, direct-to-customer messaging channels, and related infrastructure
Experience managing remote or globally distributed teams across multiple time zones
Technical leadership experience, including familiarity with templating engines, such as Apache Velocity, and software development practices
PMP, Scrum Master, or related project management certification
Experience navigating confidential information within matrixed organizational structures
Ability to foster an inclusive, collaborative team culture across a distributed workforce
Understanding of Apple's brand voice, with the ability to advocate for the customer experience across written communications