Apple Operations and Supply Chain delivers on our customer promise with revolutionary precision, accuracy, and scale. Behind that precision are best-in-class processes and systems - and the people who keep them performing under pressure.
As an NPI Program Manager, you'll work as an individual contributor consultant within Business Operations, collaborating across business and technical teams to help Operations Systems perform reliably, efficiently, and at scale during Peak Events such as New Product Introductions and Promotions. You'll support process and system execution that helps launch products on time, with high quality, and with maximum customer availability across Apple's B2B Channel.
NPIs are pivotal moments in the life of an Apple product. Success in this role means being organized, detail-oriented, and comfortable managing multiple moving pieces someone who communicates easily across teams, stays composed in ambiguity, and helps drive issues to resolution. You'll also need to be comfortable working hands-on in SAP: searching orders, investigating discrepancies, and supporting order-level debugging when issues arise, so you can speak clearly to both the business impact and the underlying technical cause.This role may require occasional travel to align with cross-functional and global stakeholders, and close collaboration with teams across multiple time zones.
Minimum Qualifications
BA/BS degree in Business, Supply Chain Management, Computer Science, or related field or equivalent experience.
3+ years experience as a program manager, project coordinator, or team lead, ideally in a global or matrixed support organization.
3+ years experience with Order to Cash processes and systems.
3+ years experience with SAP ECC 6 / S/4HANA.
Preferred Qualifications
Exposure to developing SLAs for systems and application performance.
Familiarity with Business Intelligence and AI/ML technologies.
A genuine passion for the customer experience and a customer-first mindset.
Understanding of B2B operations fulfillment processes.
Experience with SAP ECC 6 / S/4HANA. - comfortable searching orders, troubleshooting order issues, and supporting order-level debugging.
Communicate clearly and professionally with business partners on system issues, status, and resolution strategy.
Strong presentation skills - able to explain complex topics, postmortem, and proposals clearly to stakeholders at different levels.
Excellent verbal and written communication skills, with strong attention to detail and comfort engaging across organizational levels.
Experience collaborating across cross-functional and/or global teams, with solid interpersonal and problem-solving skills to support a diverse group of stakeholders and manage escalations effectively.