You will manage, plan, and organize activities and tasks throughout UAT planning and execution, developing deep subject matter expertise in E2E customer journeys, business processes, and impacted systems.

In this role, you will:

Dynamically develop and drive comprehensive cross-functional UAT strategies.
Collaborate across multiple UAT partner teams, aligning efforts to drive cohesive outcomes.
Provide forward-thinking, goal-oriented direction through effective communication, even in the face of ambiguity.
Direct test resources required for successful project execution, while shaping UAT management processes in line with industry best practices.

Minimum Qualifications
4+ years in UAT/QA/Quality e-commerce (online/marketplaces) transactional testing and project management experience, navigating complex, integrated systems with aggressive timelines in both Waterfall and Agile landscapes.
A strong understanding of the SDLC, with UAT/QA/IT/Quality experience within an e-commerce or contact-center-based organization (e.g., user experience/web front-end, transactional back-end, or contact center applications).
Proficiency in test planning and scripting, managing test execution through sign-off.
Experience with manual and automation test strategies to drive test efficiency.
BA/BS degree in a business or technical field, or 8+ years of relevant professional experience.

Preferred Qualifications
7+ years of professional experience in User Acceptance Testing (UAT), in a PM or lead capacity.
Experienced with AI/ML validations, test automation capabilities and test scripting processes.
An excellent communicator who sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk.
Quality-focused and deeply technical, with strong analytical and problem-solving skills.
Exhibits a genuine passion for innovation, shown through creative strategies and continuous process improvement.
PMP Certification or SAP experience is a plus.