We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading.
About the Role
As a Service Delivery Manager within ZenSec, you will play a pivotal role in ensuring the successful delivery of cybersecurity services to our clients. You will oversee end-to-end service delivery, manage service performance against agreed expectations, and act as a trusted partner to customers. Working closely with security teams and client stakeholders, you will drive service excellence, continuous improvement, and long-term customer satisfaction.
- Lead the delivery of IT security services to clients.
- Manage service performance and continuous improvement initiatives.
- Partner with security teams to resolve service issues and critical incidents.
- Own service delivery processes, documentation and SOPs.
- Build trusted client relationships.
- Conduct regular service review meetings.
- Drive proactive risk management activities.
- Ensure alignment with security regulations and industry standards.
- Strong service delivery management experience in IT security;
- cybersecurity knowledge;
- excellent communication and stakeholder management;
- problem-solving ability;
- process improvement experience.
Desirable:
- ITIL certification;
- managed security services experience.
- Private health insurance
- Generous holiday allowance + a day off on your birthday
- Flexible working patterns
- Enhanced pension contributions
- Regular social events across all our offices