Create strategy, develop comprehensive roadmaps, and guide the implementation of projects that will improve the customer experience and drive RCC performance, with a dedicated focus on China platforms. Lead communications at an executive level while maintaining a deep understanding of the landscape for assisted sales and support programs. Communicates to include updates on strategic work streams highlighting the impact on the business and key priorities. Partner closely with RCC leadership, GRS teams, OPS, Finance and external marketplace partners.

Minimum Qualifications
8+ years of progressive experience in business strategy, strategic planning, or program management
Exceptional strategic thinking and business acumen, demonstrating a proven ability to construct comprehensive business strategies and forward-looking roadmaps.
Proven analytical skills and data-driven decision making, utilizing business insights to shape overarching strategic initiatives and quantify outcomes.
Ability to communicate complex concepts quickly and effectively, vertically and horizontally throughout the organization at all levels and across executive leadership.
Thrives in a fast-paced, ambiguous environment, operating primarily at a strategic level while effectively steering cross-functional teams through successful execution.

Preferred Qualifications
BA/BS in related field or equivalent experience, MBA/MA or advanced degree preferred.
Demonstrated technical acumen, including experience in AI, machine learning, or advanced automation to drive business optimization and elevate the customer experience.
Demonstrated experience architecting strategies for e-commerce “shop in a shop” deployments on major platforms.
Contact center or retail operations experience a plus.
Ambitious and self-directed, with exceptional decision-making abilities, excellent organizational skills, and a relentless passion for the customer experience.