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ABOUT THE JOB

This hands-on role reviews and simplifies People & Culture (P&C) processes, builds automation tools, and turns P&C data into management insights.

An engineering or technical background is essential, with the ability to understand data, build tools, and work effectively with a non-technical P&C team.

YOUR JOB RESPONSIBILITIES

1. Review current processes

Map P&C processes end-to-end (recruitment, onboarding/offboarding, performance, learning, C&B administration, leave and workforce administration) and document how they actually run today.
Identify manual, duplicated, slow or error-prone steps and where data is re-keyed or lives in disconnected spreadsheets.
Prioritise improvement opportunities by effort, risk and value, and agree a roadmap with P&C leadership.

2. Enhance and redesign processes

Redesign priority processes to be simpler, standardised and measurable before automating them.

Gather business needs, analyse requirements, and translate them into practical process and technology solutions.

Define the data each process needs, where it comes from and who owns it, so that one clean source of truth is created for P&C data.

Set clear process standards, SLAs and metric definitions that can be tracked.

3. Build tools

Build automation workflows and internal tools (e.g. Power Automate / RPA, Python, low-code apps) that remove manual work and improve accuracy and turnaround.

Build tracking and monitoring dashboards (e.g. headcount and movements, hiring funnel, attrition, process SLAs, compliance status) using Power BI / Tableau or similar.

Build the data pipelines and quality checks behind those tools so the numbers are consistent and reliable.

Turn the data into regular insight reporting and recommendations for management decision-making.

4. Embed and maintain

Gather requirements from and train the P&C team; produce simple user guides so the team can run the tools independently.

Handle employee data responsibly, in line with data-privacy and internal security requirements.

Track adoption and benefits (time saved, errors reduced, faster cycle time) and report progress.

5. Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time

YOUR SKILLS & EXPERIENCE

1. Must-have

Background: Degree in Engineering, Computer Science, Information Systems, Data Science or similar technical field.

Experience: 4–7 years in process improvement, automation, data analytics or business transformation. HR experience is a plus, not a requirement.

Process skills: Proven track record of reviewing and redesigning business processes and delivering measurable efficiency gains.

Business analysis: Experience gathering business needs, analysing requirements, and translating them into practical solutions.

Build skills: Strong SQL and advanced Excel / Power Query; at least one of Python or an RPA / workflow tool (Power Automate, UiPath or similar); dashboarding in Power BI, Tableau or equivalent.

Data skills: Able to take messy operational data and turn it into structured, reliable trackers and tools that non-technical teams actually use.

Working style: Hands-on builder, clear communicator with non-technical users, strong ownership and attention to detail. Professional English; Vietnamese preferred.

2. Nice-to-have

Experience with HRIS / ATS platforms (e.g. Workday, SuccessFactors, SmartRecruiters).

Lean Six Sigma or process-improvement certification.

Experience applying AI / LLM tools to operational processes.

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary

2. Exciting career and development opportunities 

Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Opportunity for training in Australia

3. Professional and engaging working environment

Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Annual team activities and company events
A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.