Join Zeffy, the fastest-growing nonprofit platform in North America, as a Customer Support Specialist. You'll support thousands of nonprofits, troubleshoot product issues, and own projects that improve our support processes. Enjoy a purpose-driven work environment, competitive benefits, and the opportunity to make a real impact.
About the role
* 6 months+ of experience in a customer facing role * Excellent written communication in English and in French * Track record of owning tasks or projects to completion * Experience working or volunteering with a nonprofit * Tech-savvy and quick to learn new software **Bonus:** * Previous experience in SaaS industry * Familiarity with HubSpot, other CRMs or any other helpdesk tool * Background in political science, social work, or community involvement *💡 Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't check every box. If this applies to you and you are interested in the position, we'd love to hear from you!* ### Working at Zeffy will feel like home if 🌱 * **You're driven by ambition at scale:** You’re passionate about making a difference and believe technology can empower nonprofits to tackle the world’s biggest challenges. * **You keep it simple:** You value clarity and efficiency, knowing that the best solutions are often the simplest ones. * **You’ve got each other's backs:** You collaborate with kindness, communicate openly, and celebrate the successes of those around you. ### Why join us at Zeffy? 💜 * **Be part of a purpose-driven company:** We are profitable and growing fast, with a sustainable model that supports nonprofits. * **Experience real impact:** With **200% year-over-year growth**, we’ve helped them raise nearly $1 billion, and we’re just getting started! * **Work in a collaborative environment:** Join an ambitious, passionate team in our beautiful office, located in **Le Plateau.** ### What’s in it for you * 4 weeks holiday + 1 week during Christmas time * Competitive stock option program * Health insurance * Online Medicine with Dialogue * RRSP (REER) program * Allowance for ecological transport #bike #transit * Wellness Budget * Team volunteering four times per year * Offsite summit once a year with the entire team. * Offices located in the heart of Plateau Mont-Royal, with the possibility of flexible, hybrid work.Key missions
- Act as a product expert and respond to nonprofit and donor questions via email and callback requests, troubleshooting product or technical issues.
- Maintain and update internal support tools, including templates, snippets, help center articles, and chat flows.
- Take ownership of a project tailored to your skills and interests every two months, with full responsibility for making it happen and seeing results.