About This Position

This role oversees and maintains physical security and fire alarm systems across City of Austin facilities. It administers access control, surveillance, intrusion detection, and life‑safety technologies; deploys and troubleshoots related hardware and software; and ensures system performance, compliance, and operational efficiency. The position coordinates contractors, manages documentation, supports disaster recovery planning, and evaluates emerging technologies. It also collaborates with information security teams, analyzes system data, and trains customers on system use. May provide leadership and guidance to other staff.

Job Description:

Purpose:

Under minimal supervision, this position oversees various security measures, including access control systems, security cameras, and fire alarms, and coordinates with service delivery providers for City of Austin facilities.

Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Administer and maintain physical security and fire alarm systems across diverse City of Austin facilities, including access control, surveillance, intrusion detection, and fire/security alarm technologies.
Deploy, configure, optimize, and troubleshoot security and fire system hardware, software, and supporting back‑end infrastructure.
Monitor system performance, proactively resolve issues, and ensure ongoing operational efficiency and compliance with City of Austin standards.
Oversee contractors and vendors performing physical security work and ensure adherence to project specifications and standards.
Manage physical security documentation, including classification guidance and access control protocols.
Plan, research, test, and implement new technologies, system upgrades, and software releases for physical security and fire systems.
Participate in disaster recovery planning, testing, and maintenance, including fault tolerance strategies.
Provide cost analysis and ensure appropriate product specifications for physical security and life safety projects.
Assist in planning, designing, procuring, and delivering physical and fire security hardware and software solutions.
Collaborate with information security teams to enhance organizational security practices and support ongoing development of the facilities security program.
Maintain accurate records of system activities, service actions, and customer interactions.
Train and educate customers on system functionality and appropriate responses to alarms.

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of applicable processes, techniques, and methods in the physical security industry.
Knowledge of facilities management practices, policies, and procedures.
Knowledge of risk management programs.
Knowledge of infrastructure technologies.
Knowledge of application and/or operating systems.
Skill in handling conflict and uncertain situations.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Skill in data analysis and problem solving.
Skill in understanding threats and mitigation practices.
Skill in designing and implementing access control, CCTV, and intrusion detection systems.
Skill in network administration, installation, configuring and maintaining servers and hardware.
Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments.
Skill in installing and maintaining applications, operating systems, or equipment.
Skill in identifying complex problems and reviewing related information to develop and evaluate options and to implement solutions.
Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to view the big picture when involved in a project and make decisions.
Ability to quickly become familiar with emerging technologies.
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to monitor and respond to security incidents.

Minimum Qualifications:

Graduation with a bachelor’s degree from an accredited college or university in a field related to the job, plus (4) four years related to physical security experience.
Experience in a related field may substitute for education of up to four (4) years.

Preferred Qualifications:

Experience preparing technical reports and security system issues to both technical and non-technical personnel.
Experience working in a municipal, government, or other large enterprise environment is preferred.
Experience analyzing security systems data and reports to identify trends, vulnerabilities, unauthorized activity, or systems deficiencies.
Experience conducting security assessments, reviews, and system performance evaluations.
Experience monitoring service contracts, warranties and vendor performance.

Licenses and Certifications Required:

Valid Class C Texas driver’s license

Physical Requirements:

Ability to bend, lift, walk, carry, or use force equal to lifting up to fifty (50) pounds.
Continuous outdoor activity, frequent sitting/standing/walking/squatting/bending/twisting upper body/climbing, exposure to extreme heat/cold/inclement weather/noise/mechanical hazards/fume/odor/dust hazards/electrical hazards, occasional kneeling/crawling, carrying/lifting to a minimum of fifty (50) pounds, client/customer contact, and indoor activity.

Notes to Candidate:

Salary - $80,490.00 - $102,200.00

Work Location - Rutherford Lane Campus

Work Schedule - Work hours may include after-hours, holidays, and weekend work depending on departmental business needs.

Important Application Information – City of Austin

The City of Austin employment application is an official document. Incomplete applications will not be considered. A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.

Application Requirements:

List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), and detailed job duties and responsibilities descriptions.

Do not use statements such as “see resume” or “see LinkedIn profile.”

Resumes will not substitute for a complete application and will not be used to determine qualifications or salary.

A cover letter is required and should describe your interest in the position and highlight relevant experience.

All responses to supplemental questions must be supported by information in your application.

No changes will be accepted after the job posting closes.

If you are Selected as a Top Candidate:

We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees).

Proof of education from an accredited institution, verification of professional licenses or certifications, and a copy of your DD-214 (if claiming veteran’s preference) may be requested directly from the issuing institution or accrediting authority.

Verification of foreign education credentials through a recognized third-party evaluation service and confirmation of accreditation status with the issuing institution and its accrediting body. Providing unofficial credentials during the application process is recommended to support meeting minimum qualifications. A formal and official verification process will be required before the offer extension step if you are selected for the offer.

Driving Requirement (if applicable):

This position requires a Texas Class C Driver's License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

External new hires must meet the City’s Driver Record Evaluation (DRE) standards (e.g., no more than 3 moving violations or 6 points in the last 36 months).

Travel:

If the position requires travel, you must meet Driver Safety Program standards, Otherwise, you are responsible for transportation to and from multiple job sites as needed.

Essential/Critical Employee Designation:

Some positions are designated as Critical or Essential. Employees in these roles are required to report to work during emergencies or when operations are modified. This may include working from a designated site or an alternative work location.

Work Conditions:

Work hours may vary based on operational needs and may include evenings, weekends, holidays, or on-call assignments.

Must have the ability to read, write and speak English fluently.

A skills assessment may be required as part of the hiring process.

Veteran Preference:

Veteran candidates must provide a copy of their DD-214 at the interview to receive the veteran’s preference.

Internal Candidates – Good Standing Policy.

Background Check:

A criminal background check may be required, depending on the responsibilities of the position.

Please note that the Department may close the job posting at any time after seven (7) days.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.