About Zeller

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a supportive and high performing team to inspire change in the outdated banking solutions. If you are passionate about innovation, thrive in dynamic environments, embrace new possibilities, hate bureaucracy, and can’t think of anything more exciting than evolving the status-quo, then read on to learn more.

Implementation Specialists manage the late stages of the sales funnel, ensuring that our merchants have a beautiful, seamless experience from onboarding to implementation of Zeller within their business.

You’ll bring a deep knowledge of products to manage the implementation of Zeller into their business, linking product benefits to demonstrate how Zeller can benefit them, and capturing valuable feedback to inform future product development and updates that may enhance their experience.

An Implementation Specialist is a customer-facing role that involves a mix of both remote (virtual, phone) and in-person engagement with merchants, as well as some additional administrative responsibilities. There is a strong bias towards execution, combined with real-time problem solving. To be successful in this role, you will consistently deliver an amazing onboarding experience for a Zeller merchant, maintain consistent touch-points with high-value customers to aid retention and product adoption, and drive continued efficiency in the implementation process that reduces the time to first transaction.