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This position reports to:

Service Contract Manager

The Global Spare Parts Forecasting Specialist serves as the central hub between ABB's Local Service Organizations (LSOs) across multiple countries and feeder factories supplying UPS spare parts. This role combines strategic demand forecasting with operational support for spare parts sales and service delivery. The primary focus is to ensure accurate demand signal capture, consolidation, and translation into actionable supply plans while supporting end-to-end spare parts management to achieve high-level service quality, operational efficiency, on-time delivery, order growth, and customer satisfaction.

The work model for the role is: hybrid #LI-hybrid

You will be mainly accountable for:

Develop and maintain rolling demand forecasts for spare parts, consolidating inputs from LSOs and incorporating installed base data, failure rates, service contracts, product lifecycle changes, and new product introductions.
Collaborate with supply chain, engineering, product management, manufacturing, and service teams to ensure parts availability, manage supply risks, and support EOL, ECN, lead time, and inventory planning activities.
Monitor forecasting and supply performance through KPIs and dashboards, identify demand anomalies, and drive corrective actions to improve forecast accuracy, service levels, and on-time delivery.
Drive continuous improvement of planning processes, forecasting tools, ERP data quality, e-commerce platforms, and automation initiatives while ensuring compliance with ABB’s HSE and integrity standards.

Qualifications for the role:

Bachelor’s degree in Supply Chain, Business, Engineering, or a related field.
5+ years of experience in spare parts planning, demand forecasting, service operations, or supply chain management.
Experience in power electronics, UPS, critical power systems, or industrial equipment is preferred.
Proficiency with ERP systems (e.g., SAP), forecasting tools, Excel/BI solutions, and e-commerce platforms.
Fluent English; additional European languages are an advantage.
Strong analytical and data-driven mindset with the ability to develop and improve forecasting models.
Excellent stakeholder management and cross-cultural communication skills, with the ability to translate complex inputs into actionable recommendations.
Solid knowledge of spare parts strategies, service operations, and process improvement, with a focus on service availability, delivery performance, standardization, and automation.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.