VP COO Baylor University Medical Center

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

VP Chief Operating Officer (COO) at Baylor University Medical Center (BUMC) plans and leads daily operations for Baylor Scott and White Health (BSWH). This includes all hospital units, professional services, and support functions. The COO ensures BSWH hospitals provide high-quality, cost-effective patient care. They oversee hospital plans, policies, and programs to meet financial, service, quality, regulatory, and community goals. The COO manages activities to evaluate and improve hospital programs and practices. They ensure compliance with all laws, regulations, and BSWH policies. The COO may represent the hospital to external authorities. They work closely with the hospital President, clinical leadership, and the BSWH executive team to enhance hospital operations.

An entity Vice President (VP) develops strategy and business plans for business units. A business unit may include smaller entity vice presidents, like small hospitals or clinics. The VP manages strategy execution, identifies resource needs, and guides significant tactical recommendations. They focus on current-year operations and help establish multi-year strategies and business plans. Errors at this level can have a long-term negative effect on the organization's success. The VP manages and directs a single business unit or region. They typically oversee many levels of subordinate directors and managers with varied skills. They have managerial accountability for staffing and budgets for a large span of control, with at least two managers or directors. They exercise wide latitude in setting targets and approaches to critical assignments. They are accountable for executing part of the business strategy.

Essential Functions of the Role

• Serves as the chief operations officer (COO) and top operations manager for BSWH BUMC.
• Develops and implements short and long-term goals for high-quality health care, patient safety, and satisfaction in the communities served.
• Leads initiatives to improve operations and build consensus. Aligns and focuses on operational priorities and targets with BSWH business goals.
• Oversees financial management of operations, including costs and business performance. Manages budget approvals, variance reviews, and cost-benefit testing for new programs and services.
• Manages the development and implementation of operational policies, procedures, processes, and best practices for assigned facilities and services.
• Implements controls for efficient use of resources. Monitors accountability systems, operational dashboards, and metrics for the assigned area.
• Ensures compliance with all applicable legal, regulatory, and accreditation requirements and standards.
• Oversees activities to improve metrics for quality of care, patient safety, and experience. This includes evaluating patient satisfaction scores and developing action plans.
• Identifies and resolves operational problems and manages the implementation of solutions and change necessary to continuously improve operations.
• Partners with community managers, physicians, and healthcare organizations to assess needs, promote services, and build a positive image for BSWH.

Key Success Factors

• Bachelor’s degree in business, healthcare administration, or related field preferred. Master’s degree preferred.
• 5+ years of experience in healthcare operations management. 10+ years of experience preferred.
• 1+ years of leadership experience preferred. 5+ years of experience preferred.
• Experience as senior operations manager in a large, multi-site health care system preferred.
• Comprehensive knowledge of hospital operations, including finance, quality, and service line development.
• Exceptional financial acumen and skilled at applying operational levers within a healthcare facility to improve business results.
• Ability to maintain excellent working relationships with medical staff, including physicians, nursing, and clinical departments.
• Exceptional verbal and written communication skills, with experience delivering presentations to executive leadership, operating boards, and community managers.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience