Customer Service Manager Job Type: Full-time, Permanent Company: Darwin Motor Group, Pickerings Auto Group Salary: $80,000 $90,000 p.a. + Super Location: 364 Stuart Highway, Winnellie NT 0820 Recruitment managed by: Yakr Pty Ltd About Us Darwin Motor Group is seeking an experienced Customer Service Manager to join our team in Darwin. As part of Pickerings Auto Group, Darwin Motor Group operates within a well-established Australian automotive network and represents a range of leading vehicle brands. We are committed to delivering high-quality service and a positive customer experience. Position Criteria In this role, you will: - Manage and maintain high customer service standards across the service department. - Build strong customer relationships and support customer retention. - Handle complex enquiries, complaints and service-related concerns. - Monitor customer satisfaction and implement service improvements. - Communicate repair requirements, pricing, quotations and service timeframes clearly. - Assist with service estimates and automotive repair quotations. - Coordinate with service advisors, technicians and workshop staff. - Maintain quality processes and ensure work aligns with dealership standards. - Support recruitment, induction, supervision and development of staff. - Lead team members, provide feedback and assist with conflict resolution. - Contribute to operational planning, budgets, financial controls and reporting. - Identify opportunities to improve productivity, service delivery and business processes. - Maintain accurate customer and operational records. - Ensure compliance with WHS requirements and safe workplace practices. Requirements - Experience in customer service management, service management or a similar supervisory role. - Automotive dealership or service department experience is highly regarded. - Strong leadership, communication and customer relationship skills. - Ability to manage complaints and complex customer issues professionally. - Strong negotiation, problem-solving and conflict-resolution skills. - Good organisational skills and ability to manage multiple priorities. - Commercial awareness, including pricing, budgets and cost control. - Relevant qualification in business, management, customer service or a related field is desirable. What’s on Offer We offer a competitive remuneration package, supportive management and opportunities for career development within an established automotive group. At Pickerings, we promote a professional and team-oriented workplace focused on customer satisfaction, quality and continuous improvement. Apply now and take the next step in your automotive management career with Darwin Motor Group!