Content Operations Program Manager

Description

Program Manager, Content Onboarding Operations

Help to deliver 1,300+ free ad-supported streaming channels to millions of customers across multiple international marketplaces, with a target of 3,000+ channels from 500+ partners by 2028. We are scaling our partner program globally, expanding into new locales, and building Creator Studio as the self-service solution for partner channel and content management. This is a high-visibility role at the intersection of partner onboarding, operations, technical program management, and product advocacy.

We are looking for a Program Manager to own partner onboarding and operations, manage onboarding projects with cross-functional teams (BD, Product, Engineering), and serve as the operational point of contact for partners encountering issues outside the self-service workflow. You will translate partner friction into actionable tooling requirements, drive accountability across teams, and ensure partners get to live quickly and stay healthy post-launch.

Key Responsibilities

• Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed

• Serve as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues

• Join external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilities

• Interface with BDs and partners across international marketplaces to ensure onboarding processes scale across new locales

• Define and propose tooling feature requirements based on patterns observed in partner issues and feedback

• Track engineering tickets on behalf of partners, provide clear context to dev teams, and drive resolution timelines

• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership

• Drive international expansion readiness including per-region payment setup, metadata localization, rights verification, and QA

• Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues

• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution

• Communicate program status, risks, and trade-offs to Directors and VPs through written narratives

A Day in the Life

You start the morning reviewing open partner tickets, checking which onboarding milestones are at risk, and prepping for a partner call where you will walk a new content provider through their feed integration setup in Creator Studio. Mid-morning you join a standup with engineering to escalate a metadata ingestion bug affecting three partners across two marketplaces, providing reproduction steps and a proposed fix. After lunch you connect with a BD counterpart in another locale to align on an incoming partner's onboarding timeline, then draft a feature proposal for Creator Studio based on a recurring partner pain point you have tracked over the past month. You close the day updating your onboarding tracker and sending a status summary to leadership on international expansion progress.

Basic Qualifications

• 5+ years of program or project management experience

• Experience managing cross-functional projects with technical and non-technical stakeholders

• Experience with content operations, partner onboarding, or platform enablement at scale

• Strong written and verbal communication skills

Preferred Qualifications

• Experience with content delivery pipelines, feed management, or streaming media operations

• Experience working with international partners across multiple time zones and locales

• Familiarity with self-service tooling platforms and product feedback loops

• Comfort operating across BD, Product, and Engineering in a fast-moving environment

• Track record of building operational mechanisms from scratch

Skills

Program management, Project management, Technical project management, Agile

Top Skills Details

Program management,Project management,Technical project management

Experience Level

Expert Levet

This is a Contract position based out of Seattle, WA.

The pay range for this position is $80.00 - $100.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Seattle,WA.

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.