Customer Support Specialist

Position Overview

We are seeking a detail-oriented and customer-focused Customer Support Representative to join our growing team. This is not a high-volume phone position. Instead, the role is heavily focused on email communication, case management, problem resolution, and customer support.

In this position, you will support Account Managers and fleet customers by researching and resolving customer inquiries, managing cases through Salesforce, and collaborating with internal departments to ensure timely solutions. The ideal candidate is a strong communicator who enjoys investigating issues, solving problems, and delivering exceptional customer service.

Key Responsibilities

• Manage a high volume of customer emails and case requests through Salesforce.
• Research customer issues and provide accurate, timely resolutions.
• Support Account Managers and fleet customers with vehicle-related inquiries and account requests.
• Assist customers with a variety of service-related concerns, including vehicle orders, billing updates, vehicle status questions, insurance requests, and account maintenance.
• Coordinate with multiple internal departments to resolve customer issues efficiently.
• Utilize Salesforce CRM to document customer interactions, manage cases, and track follow-up activities.
• Make outbound calls to customers when additional information or follow-up is required.
• Communicate professionally with internal and external customers via email, phone, and Microsoft Teams.
• Process billing changes, generate reports, distribute insurance cards, and update driver information within company systems.
• Gather missing information from customers to ensure accurate completion of requests.
• Maintain detailed and accurate records while handling multiple priorities simultaneously.
• Navigate several databases, systems, and applications throughout the day.

Required Qualifications

• Minimum of 2 years of customer service experience in an office or professional environment.
• Strong written communication skills with the ability to compose professional, grammatically correct emails.
• Excellent problem-solving and critical-thinking abilities.
• Strong attention to detail and ability to conduct research to resolve customer issues.
• Comfortable working in multiple systems and databases simultaneously.
• Proficient in Microsoft Office, including:
  • Outlook
  • Word
  • Excel (basic data entry and reporting functions)
• Typing speed of 40+ WPM.
• High School Diploma or equivalent.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience using Salesforce CRM.
• Previous experience in case management or customer issue resolution.
• Experience supporting customers through email-based communication.
• Experience working with fleet, automotive, logistics, or transportation-related services.

Top Skills

• Customer Service
• Case Resolution
• Email Support
• Salesforce CRM
• Written Communication
• Problem Solving
• Research & Investigation
• Multitasking
• Data Entry
• Microsoft Office
• Attention to Detail
• Customer Relationship Management

Ideal Candidate

The ideal candidate is a strong communicator who thrives in an email-driven customer service environment. They enjoy troubleshooting issues, conducting research, managing customer cases from start to finish, and partnering with internal teams to deliver exceptional service. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple customer requests while maintaining accuracy and professionalism.

#centralpriority2026 #prioritycentral2026

This is a Contract position based out of Schaumburg, IL.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Schaumburg,IL.

This position is anticipated to close on Sep 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.