AWS is hiring an AI Transformation Specialist to lead enterprise adoption of Amazon Bedrock across AWS's customers. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision, technical depth, and practical credibility to help customers move Bedrock from pilot to production and unlock tangible business value. In platform services like Bedrock, value is measured by production workload depth, use-case breadth, and the economic sustainability of token spend, a conceptually different challenge from the individual-level adoption that defines success in assistant and end-user products. You will define and evolve the metrics and methods that capture real business value in this context.

You will work side by side with AWS partners in our most strategic customers inside their environments, diagnosing the adoption barriers that stall production rollouts, identifying priority use cases, building the business case that unlocks executive commitment, aligning engineering and business stakeholders around a shared path to value, and driving measurable outcomes that justify continued investment. You will convert what you learn into documented patterns, reusable assets, and repeatable mechanisms that partners and the AWS field can execute independently. Your goal is to solve the hard problems once, codify what works, and make it available at scale.


Key job responsibilities
Strategic customer transformation
- Lead discovery and adoption assessments with enterprise customers to identify the patterns that accelerate Bedrock transition from pilot to production at scale, including cost-attribution models, governance frameworks, organizational readiness strategies, and use-case prioritization. Define the path forward with clear milestones and executive-aligned success criteria.
- Own the value narrative for Bedrock adoption. Work with customer finance and engineering leaders to build a defensible ROI case for token spend — the argument customers lose is not whether Bedrock works, but whether the spend underneath can be allocated, forecasted, and justified.
- Bring sufficient technical depth to earn credibility with customer engineering teams — understanding proxy architectures, guardrail implementations, agent orchestration patterns, and token-cost mechanics well enough to diagnose root causes, even when the hands-on build is done by the customer, partner, or SA.
- Own cross-functional alignment between engineering, security, compliance, and business stakeholders to clear the enterprise-layer blockers that stall rollouts — ensuring decisions are made and adoption timelines hold.
- Establish adoption health baselines and track progress against business-value KPIs (cost per inference, time from PoC to production, use-case expansion rate) — outcome measures tied to the customer’s own success criteria, not platform metrics alone.
Asset creation and input to post-launch tooling
- Convert every customer engagement into documented, reusable artifacts: discovery workshop models, cost-modeling templates, adoption maturity assessments, use-case prioritization tools, and blocker-resolution playbooks.
- Build assessment tools that partners and field teams can use to diagnose a customer’s Bedrock adoption maturity, identify the specific blockers in play, and prescribe a remediation path without requiring specialist intervention.
- Maintain a living catalog of resolved blocker patterns, indexed by industry vertical, enterprise architecture archetype, and use case — so the next customer with the same problem gets a validated path forward, not a fresh discovery engagement.
- Provide structured input to the customer success intelligence team within the CS COE on tooling requirements, surfacing the data signals, adoption indicators, and blocker taxonomies that should be instrumented into post-launch monitoring and automated health scoring.
Partner enablement and scale through the ecosystem
- Work alongside AWS partners during live customer engagements to transfer knowledge in real time, not through slide-based training, but through joint problem-solving on production workloads.
- Contribute to development of partner delivery toolkits: scoped engagement models, technical validation checklists, and escalation criteria that allow partners to handle the 80% of blockers independently and route the remaining 20% with precision.
- Build the technical content and hands-on labs that form the backbone of partner certification and enablement programs for Bedrock adoption engagements; in collaboration with the Generative AI innovation center and other relevant teams.
Proactive value engineering
- Shift the CS motion from reactive support to proactive identification of unrealized value, benchmarking customer usage against peers, surfacing underutilized Bedrock capabilities, and building the two-page commercial case that gets placed in front of the right executive.
- Define and track adoption health metrics that go beyond technical KPIs (API calls, latency) to business-value KPIs (development velocity, cost per inference, time from PoC to production, use-case expansion rate).
- Conduct structured executive business reviews that connect Bedrock adoption metrics to customer business outcomes, not platform dashboards, but outcome narratives tied to the customer’s own success criteria.



About the team
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.