Customer Service Representative

Customer Service Representative - Call Center

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to join a fast-paced call center environment. In this role, you will serve as the primary point of contact for customers, handling inbound inquiries, providing accurate information, and resolving issues with professionalism and empathy.

This position is ideal for individuals who excel in high-volume call environments, can navigate multiple computer systems simultaneously, and are committed to delivering exceptional customer experiences.

Key Responsibilities

• Handle a high volume of inbound customer calls and occasional outbound follow-up calls.
• Respond to inquiries regarding prior authorizations, account information, service requests, and other customer concerns.
• Accurately document customer interactions and update information across multiple systems.
• Maintain strict confidentiality while handling sensitive customer information.
• Research and resolve customer questions while delivering a positive customer experience.
• Navigate multiple software applications and databases during live customer interactions.
• Ensure all information is entered accurately and efficiently.
• Meet established quality, accuracy, and productivity standards.
• Effectively manage call volumes ranging from approximately 50 to 100 calls per day, depending on call complexity.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Required Qualifications

• Minimum of 1 year of recent high-volume call center experience within the last 2-3 years.
• Strong customer service and communication skills.
• Ability to multitask and work across multiple computer systems simultaneously.
• Basic computer proficiency and experience entering data accurately.
• Stable work history with demonstrated tenure in previous positions.
• Typing speed of 30+ WPM.
• Ability to maintain accuracy while working in a fast-paced environment.

Preferred Qualifications

• Experience supporting customers in healthcare, insurance, financial services, or other regulated industries.
• Experience handling confidential or sensitive information.
• Familiarity with CRM systems, case management systems, or customer databases.
• Strong problem-solving and critical-thinking abilities.

Top Skills

• High-Volume Call Center Experience
• Customer Service
• Data Entry Accuracy
• Computer Navigation
• Multi-System Utilization
• Problem Solving
• Verbal Communication
• Time Management
• Attention to Detail
• Customer Support

Screening Questions

During the interview process, candidates should be prepared to discuss:

• Tell me about a time you had to navigate multiple computer systems while assisting a customer.
• Describe how you learned a new CRM, call center, or data-entry system.
• How do you maintain accuracy when handling a high volume of calls and entering information into multiple systems?
• Tell me about a difficult customer interaction and how you resolved it.
• How do you stay organized when managing competing priorities throughout the day?

Assessment Requirements

Candidates must successfully complete:

• Typing Test: Minimum 30 WPM
• Call Center Telephone Skills Assessment: Minimum score of 75%

Ideal Candidate

The ideal candidate has recent experience in a high-volume call center, demonstrates excellent customer service skills, is comfortable navigating multiple systems simultaneously, and can maintain a high level of accuracy while managing 50-100 customer interactions per day. They are reliable, detail-oriented, and committed to delivering outstanding service with every customer interaction.

#centralpriority26

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Sep 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.