Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Data Reporting, Program Management, Service Delivery

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

At GDIT, we advance the mission with every action—because what we do is bigger than ourselves. As an Operations Team Lead, you will guide a high‑performing Service Delivery / Quality Manager responsible for: Maintaining quality control and quality assurance programs, risk management, and continuous improvement programs. Oversee program operational status and reports alarm anomalies to leadership. Helps meet project requirements and determines resource requirements. Communicate any issues, problems, or additional information to program managers, site leads and project stakeholders and recommend solutions. Monitors and evaluate project timeline and activity and report on progress to project managers.

This is a Key Personnel position supporting an intelligence customer. We’re looking for a leader who’s experience renders the ability to:

Collects and report data from the program.
Maintain and responsible for the currency of the program Risk Register. Work with the PMO to evaluate existing risks on the register, consider new risks for inclusion on the register, and be aware of the circumstances that may develop from an issue to a risk. Look for new opportunities for the program to support the customer
Maintain and be responsible for the program Innovation program (Innovation Station)—the program vehicle for continuous improvement. Follow-up with contributors and innovators to ensure innovation efforts do not stall, and assist innovators by helping remove obstacles.
Serve as the lead quality assurance (QA)/Quality Control (QC) manager for the program. Ensure the program is applying standardized processes, procedures, and documentation for such elements as final QA/QC checkouts, power fail-over testing, and general compliance. Be the author of the QA/QC SOP for the program.
As a key member of the Program management offices, support the program manager in all aspects of the program operations, development, and growth. Be responsible for the data in quarterly PMR associated with risk management, QA/QC, and innovations, and be prepared to brief these sections. Assist with the developing PMR meeting minutes and following up with action item assignees. Stay engaged with site leads and technical leads ar all program sites. Actively participate in the daily site leads tag-up call, monthly DCM tag-ups, as well as periodic COTR and DMD leadership tag-ups.
Maintain an up-to-date general operational picture and status of all program sites. This includes full technical understanding of alarm conditions and trending as monitored by Nlyte. Investigate significant spikes in alarm rates and submit ad hoc email notifications to customer leadership of the nature of the spike in alarms. Maintain awareness of significant site developments and future plans.
Responsible for collecting site-submitted weekly alarm data and presenting it in a comprehensive weekly alarm reporting email to customer leadership. The program weekly alarm report will include an analysis of alarm anomalies and trends for customer awareness.

What You’ll Do

Serve as the program Privileged Initiator (PUI) for processing requests for site and Tier 3 technicians to have these accounts, as well as network PU access
Serve as a reviewer and editor of established Standard Operating Procedures (SOPs), guides, and process documents. Author new SOPs as required an follow normal peer review and government authorization processes prior to publishing.
Ensures communication between sites.
Facilitates information sharing between sites and other contracts.
Performs a variety of complex administrative and analytical tasks in support of one or more contract programs.
Help develop plans, including budgets and schedules, and monitors tasks to meet contractual/project requirements for assigned programs.
Establishes and defines program plan requirements and directs or performs in-depth studies to determine optimum program plans.
Monitors and reports performance against plans to ensure that contractual, cost, and schedule objectives are met.
Interacts regularly with high-level customers and other industry representatives to ensure conformance to customer requirements.
Performs business development activities.
Participates in special projects as required.
May provide guidance and work leadership to less experienced analysts and may have supervisory responsibilities.
May serve as a mentor to less experienced analysts.
May serve as team or task lead.

What You’ll Bring

Required:

TS/SCI clearance with CI Polygraph
Bachelor’s degree in IT or STEM Field (or equivalent experience)
12+ years of experience

Why GDIT

Mission‑focused work with real impact
Opportunities to lead, innovate, and shape how critical systems operate
Collaborative teams and a culture built on trust and empowerment
Professional growth and continuous learning
Competitive benefits and industry‑leading support
Lead the team that keeps the mission moving.
Help secure today and shape tomorrow.

Location: Company Site

US Citizenship Required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

The likely salary range for this position is $142,792 - $181,700. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA VA Chantilly

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans