Scheduling Specialist II - Imaging

Baylor Scott & White Medical Center – Austin is entering an exciting period of growth as we expand key service lines to better serve the Greater Austin community. This includes the development of a new cardiac catheterization (cath) lab, expanded imaging services, and a new breast imaging and mammography center, along with enhancements across the campus.

To support this growth, we are hiring ahead of phased openings to build and prepare our teams in advance. Start dates will vary by role and specialty as departments come online throughout 2026.

This is a unique opportunity to be part of a growing program, helping shape workflows, build strong team culture, and support the launch of new services in a dynamic and evolving environment.

Expected Start Date: October 2026

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Scheduling Specialist 2, under general supervision, schedules complex procedures like interventional radiology. They validate and obtain history, physical, outside images, and complex orders. They also capture patient demographic and insurance information.

Essential Functions of the Role

• Schedules and coordinates multiple appointments, procedures, and tests for patients. This includes obtaining patient history, physical information, outside images, and radiologist approval before scheduling complex procedures like interventional or invasive radiology procedures.
• Uploads images to application for radiologist to review prior to study and move to PACS when necessary.
• Contacts patients or providers for complex and/or interventional radiology procedures.
• Communicates effectively with physicians and other providers.
• Contacts patients to schedule complex and/or interventional radiology procedures.
• Coordinates with day surgery, pathology, anesthesia, and any other necessary department when appropriate for complex and/or interventional radiology procedures.
• Collect patient demographic and insurance information during scheduling calls. Validate that insurance is in network with the provider.
• Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.
• Monitors inbound orders to ensure validation and proper routing. Ensures patients are contacted promptly to schedule procedures.
• Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.
• Responsible for meeting telephone system metrics and department productivity standards. This includes call length, answer time, and number of calls taken in a specific period.

Key Success Factors

• Must consistently meet performance standards of production, accuracy, completeness, and quality.
• Requires good listening and communication skills, and professional and respectful telephone etiquette.
• Maintain a professional demeanor in stressful, emotional environments with suffering patients and life/death situations.
• Demonstrates effective and professional communication with physicians and other providers.
• General knowledge of medical terminology and complex and interventional procedures.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Demonstrates ability to manage multiple changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing, and computer navigational skills.
• Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 3 Years of Experience