We are looking for an experienced Senior Contact Center Engineer to join a global technology team responsible for supporting and maintaining business-critical contact center and voice services. The role focuses on production support, incident resolution, system monitoring, and ensuring high availability of the contact center environment.

6+ years of experience supporting Contact Center / Telecom infrastructure.
Strong hands-on experience with Genesys Cloud, Genesys Engage, SIP and SBC technologies.
Experience with Oracle SBC or similar voice infrastructure.
Good understanding of networking, carrier services and cloud-based contact center solutions.
Strong troubleshooting, analytical and incident management skills.
Familiarity with ITIL processes.
Ability to work independently and collaborate with global technical teams and vendors.
Very good written and spoken English.