7+ years of experience in business and IT services/projects
BC/MA degree in Information Technology, Business or a related field
Experience with SCRUM or other Agile/Lean methods/tools
Familiarity with ITIL processes and PMI/Agile methodologies
Fluency in English (at least C1)
Strong experience in leading full-cycle IT operations
Experience in leading virtual/dispersed and multinational teams
Experience in large software product organizations and in delivering software releases to a global market
Excellent communication skills necessary to interact with a broad range of stakeholders
Knowledge of Service Management tools (ServiceNow, Jira)
Knowledge of Google Suite, Trello and Tableau/BO