Join Trustpair, an automated vendor validation platform that protects enterprise companies from vendor fraud. As a Customer Success Manager, you will own a portfolio of B2B enterprise clients, leading the customer journey from onboarding to advocacy. This role offers meaningful autonomy and clear business impact, with success measured through retention, expansion, and customer satisfaction. You will work closely with various teams to deliver a strong customer experience and represent the voice of the customer.

Key missions

Gérer un portefeuille de clients B2B, en établissant des relations de confiance avec les parties prenantes.
Diriger le processus d'intégration des clients et promouvoir l'adoption des produits.
Surveiller la santé des comptes, identifier les risques et mettre en œuvre des plans de récupération.

Benefits

Flexible working hours
Open to full remote
Between 3-4 days at home
Free food & snacks
Game room
Diversity manifesto
Unconscious bias training
Dedicated Diversity & inclusivity staff
Generous PTO
Cooptation bonus
Stock purchase plan / Stock options
Team building
Afterworks, Team lunches
Professional development plan
Bicycle storage
Reimbursement above 50%