Role: MSD 365 consultants

Location: Farmington, CT

Contract: 6-12+ months

MSD 365 consultants having expertise in Field Services and Customer Support/ Call center modules

As a MS Dynamics 365 Professional, you will be responsible for overseeing the design and delivery of CRM solutions to clients, often across workstreams.

Additionally, you will be responsible for translating high-level strategy into more localized strategy and operational objectives for your team(s).

Key Role Responsibilities:

Day-to-day you will: Direct efforts to defining and understanding technical, operational, and user requirements in a challenging large scale implementation
Oversee your team(s') work across all phases of MS Dynamics 365 projects (e.g. Plan, Analyze, Design, Build and Test)
Review and improve conceptual architecture and technical solutions designs
Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
Hold your team(s) accountable to project quality standards through KPI identification and testing plan
Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
Ensure off-shore resources are utilized and leveraged appropriately Key Role Skill & Capability Requirements:
To succeed in this role, you are likely a seasoned MS Dynamics 365 management professional with a great track record. You are able to understand large, complex CRM solutions and the business benefits they deliver.
You are likely a great manager with vast CRM experience.
You understand the nuts and bolts of CRM systems and, more importantly, you know how to do large CRM implementations/migration and connect with clients and lead a team to reach its goals.
You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Technical Requirements:

Understanding of common industry standard business practices supported by CRM
Deep understanding and experience in MS Dynamics 365 Field services and Customer services module
Extensive Development experience with Dynamics CRM
Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .NET, and etc.
Basic understanding of relational database concepts desired
Should be able to estimate, plan and program manage global implementations Non-Technical Requirements:
Excellent client management skills and the ability to work with customers to develop and manage an action plan
Experience consulting with external clients on complex projects, including in leadership roles
Experience working with global teams on CRM technology implementation and maintenance projects
Extensive experience in a management or leadership role.
Experience working with offshore teams to facilitate project work
Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
Self-starter and able to work independently with minimal supervision Your business skillset likely includes:
Excellent client management skills
Experience leading large complex technology projects
Experience managing global CRM teams and working with offshore teams
Excellence in communicating and presenting complex information to technical and nontechnical stakeholders
Self-starter and able to work independently with minimal supervision.

Preferred Education Background:

You are also likely to have a Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering (Master’s degree preferred).
Preferred Years of Work Experience: You are likely to have 10 years of relevant experience, including CRM.

All your information will be kept confidential according to EEO guidelines.

WB Solutions is into Staffing Industry