Vettd is looking for an energetic member of the Customer Success team, who will help educators derive maximum value from adopting WeVideo in their schools. The person in this role will be responsible for delivering product training to customers, supporting account renewals, and handling customers’ questions or concerns. Ultimately, the Customer Success Specialist will ensure that customers are using WeVideo effectively and continuously.
General Responsibilities
- Build quality relationships with K12 and higher education administrators
- Effectively manage product onboarding and implementation for new customers
- Proactively grow existing accounts by leveraging renewal and upsell opportunities
- Collect feedback from customers to inform product roadmap
- Actively contribute with suggestions around improvements and optimization of internal processes
- Monitor customer health through available metrics and assessment of relationship strength
- Identify effective resolutions to challenges with product adoption encountered by educators
- Other duties as assigned
Bachelor's degree or higher
1-3 years of experience in an account management, sales, or other related customer-facing role
Upbeat, proactive attitude and a love for helping others succeed
Ability to multi-task, prioritize, and manage time effectively
Superb written and oral communication skills
Ability to understand and interpret data
Experience with sales CRM solutions, Excel and Google app suite
SaaS startup experience and passion for video creation are a big plus
All your information will be kept confidential according to EEO guidelines.
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