Help Desk Support (3rd Shift)

We're seeking a Level 1 IT Help Desk Technician to support users in a large enterprise service desk environment. This role focuses on providing first-level technical support, troubleshooting user issues, and documenting incidents to ensure timely resolution.

Responsibilities

• Provide technical support for password resets, account access, applications, and general IT issues.
• Respond to user requests via phone, email, and ticketing systems.
• Troubleshoot and resolve basic technical problems or escalate issues as needed.
• Document, track, and monitor incidents through resolution.
• Assist users with accessing and using various applications and systems.
• Follow established procedures and support documentation to resolve issues efficiently.
• Identify recurring issues and communicate trends to the appropriate teams.

Qualifications

• Strong customer service and communication skills.
• Ability to troubleshoot technical issues and follow documented processes.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong attention to detail and organizational skills.
• Previous help desk, technical support, call center, or customer service experience is helpful but not required.
• Education or certifications in Information Technology or related fields (must-have)

Schedule

This position supports a 24/7/365 service desk operation and includes weekends and holidays.

Shift: 12:00 AM – 8:30 AM

Days: Saturday – Wednesday

Position Details

• Contract position
• Fully onsite
• Third-shift schedule
• Opportunity to gain experience supporting a large-scale enterprise IT environment

This position is best suited for candidates looking to build experience in IT support, customer service, and troubleshooting within a structured help desk environment.

This is a Contract position based out of Madison, WI.

The pay range for this position is $17.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison,WI.

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.