Service Desk Technician

Service Desk Technician

Location: On-site, Louisville, KY

Experience Level: Entry Level

Position Overview

We are seeking a Service Desk Technician to provide frontline technical support and deliver an exceptional customer experience. This individual will handle incoming support requests, assist with troubleshooting hardware issues, monitor system operations, and support daily technical processes. The ideal candidate is a proactive problem solver with strong communication skills, technical aptitude, and a willingness to learn.

Key Responsibilities

• Provide professional, accurate, and timely support for customers and internal teams.
• Troubleshoot and resolve basic hardware, software, and system-related issues.
• Serve as a backup operator to help ensure system reliability and continuity.
• Monitor system alerts, error logs, and communication channels, escalating issues according to established procedures.
• Enter and maintain scheduling and operational data while ensuring accuracy.
• Complete daily operational tasks and checklists accurately and efficiently.
• Participate in project initiatives and support implementation activities as assigned.
• Perform User Acceptance Testing (UAT) for software enhancements and new releases.
• Process system configuration requests and verify successful completion.
• Conduct preliminary troubleshooting of processing errors and coordinate escalation when needed.
• Perform additional duties and responsibilities as assigned.

Required Qualifications

• Entry-level IT, help desk, service desk, or technical support experience.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Technical aptitude and a solid understanding of computers, hardware, and common business applications.
• Willingness to learn new technologies and take on additional responsibilities.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience with hardware troubleshooting, computer assembly, gaming systems, or other hands-on technical environments.

Top Candidate Traits

• Passionate about solving technical problems and helping users.
• Positive, customer-focused attitude.
• Strong analytical thinking and troubleshooting skills.
• Eager to learn and grow within an IT support environment.
• Reliable team player with excellent communication skills.

Work Environment

• On-site role within a collaborative, team-oriented environment.

Opportunity

This is a long-term opportunity with potential for permanent employment and career growth within a growing organization.

This is a Contract position based out of Portland, OR.

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Portland,OR.

This position is anticipated to close on Aug 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.