Customer Service Representative

Description

Key Responsibilities

Provide exceptional customer service in a call center environment.

Handle inbound customer inquiries and resolve issues professionally and efficiently.

Accurately document customer interactions and follow established procedures.

Research and troubleshoot customer concerns while maintaining service quality standards.

Collaborate with team members and management to ensure a positive customer experience.

Meet productivity, attendance, and performance expectations.

Training & Schedule

Training Period

6 to 8 weeks of training

Monday through Friday, 9:00 AM to 5:00 PM

Full-time and fully onsite during training

Post-Training Schedule

Hybrid work arrangement:

3 days onsite

2 days remote

Candidates must be available to work between 8:00 AM and 8:00 PM, Monday through Friday

Employees can expect to work one to two shifts per week from 12:00 PM to 8:00 PM

Final schedules will be assigned upon completion of training

Required Qualifications

Minimum 1 year of call center experience preferred

Strong customer service experience in a professional or retail environment

Excellent verbal and written communication skills

Ability to multitask and navigate multiple systems simultaneously

Reliable attendance and schedule flexibility

Strong problem-solving and interpersonal skills

Preferred Qualifications

Associate's or Bachelor's degree

Previous experience in a high-volume customer service or contact center environment

Demonstrated ability to provide exceptional customer support and issue resolution

Skills

Customer service, Customer support

Top Skills Details

Customer service,Customer support

Additional Skills & Qualifications

Degree not required

Training Period:

6-8 weeks

Monday-Friday, 9:00 AM-5:00 PM

100% onsite during training

Employment Type

6 months

Manager noted that workers who perform well could potentially remain longer

Must-Haves

Prior call center experience preferred (1+ year)

Strong customer service background

Retail customer service experience is acceptable

Team-oriented mindset

Strong cultural fit

What the Manager Wants to See

Candidates should demonstrate:

Previous call center and/or phone-based customer service experience

Strong communication skills

Teamwork mentality

Reliability and ability to work assigned shifts

Positive culture fit

Experience Level

Entry Level

This is a Contract position based out of North Kingstown, RI.

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in North Kingstown,RI.

This position is anticipated to close on Aug 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.