Customer Service Representative

Overview:

We are seeking a customer-focused Customer Service Representative to join a fast-paced call center environment. This role is responsible for handling inbound customer inquiries, resolving issues, and delivering exceptional customer support. The ideal candidate is a strong communicator who enjoys helping others, works well in a team environment, and can effectively manage multiple tasks at once.

Responsibilities

• Provide exceptional customer service and support in a call center environment.
• Handle inbound customer inquiries and resolve issues professionally and efficiently.
• Accurately document customer interactions and maintain detailed records.
• Research and troubleshoot customer concerns while adhering to established procedures and service standards.
• Navigate multiple systems and resources to provide timely, accurate information.
• Collaborate with team members and leadership to ensure a positive customer experience.
• Meet performance, productivity, quality, and attendance expectations.

Qualifications & Skills

• Previous customer service experience required; call center experience preferred.
• Minimum of 1 year of call center or phone-based customer service experience is highly preferred.
• Retail customer service experience will also be considered.
• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal abilities.
• Ability to multitask and efficiently navigate multiple computer systems.
• Reliable attendance and flexibility to work assigned schedules.
• Team-oriented mindset with a positive, customer-focused attitude.
• Experience in a high-volume customer service or contact center environment is a plus.
• Associate's or Bachelor's degree preferred but not required.

Schedule Highlights

• 6-8 weeks of training, Monday through Friday, 9:00 AM-5:00 PM (fully onsite).
• Hybrid schedule after training: 3 days onsite, 2 days remote.
• Availability required between 8:00 AM and 8:00 PM, Monday through Friday, including occasional 12:00 PM-8:00 PM shifts.

Job Type & Location

This is a Contract position based out of North Kingstown, RI.

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in North Kingstown,RI.

This position is anticipated to close on Aug 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.