Customer Service Representative

Position Summary

The Customer Support Representative serves as the primary point of contact for patients, providers, and internal healthcare staff, delivering exceptional service and support across a variety of healthcare-related inquiries. This role is responsible for assisting customers with appointment scheduling, patient information requests, system navigation, insurance and billing questions, and issue resolution while maintaining strict compliance with HIPAA and organizational policies.

The ideal candidate is customer-focused, empathetic, and highly organized, with the ability to communicate effectively in a fast-paced healthcare environment. Experience working with electronic health record (EHR) systems, particularly Epic, is highly preferred.

Key Responsibilities

Customer & Patient Support

• Serve as the first point of contact for patients, providers, and healthcare staff via phone, email, chat, or ticketing systems.
• Respond to inquiries regarding appointments, referrals, patient information, billing, and healthcare services.
• Resolve customer concerns promptly while maintaining professionalism and empathy.
• Escalate complex issues to the appropriate clinical, operational, or technical teams when necessary.
• Maintain a positive customer experience through effective communication and follow-up.

Appointment & Patient Coordination

• Schedule, reschedule, and cancel patient appointments as needed.
• Verify patient demographics and update records accurately.
• Assist patients with navigating healthcare services, provider information, and appointment preparation.
• Coordinate with clinical and administrative departments to ensure efficient patient support.

Electronic Health Record (EHR) Support

• Utilize Epic and other healthcare systems to review, update, and document patient information.
• Assist users with basic Epic navigation and workflow questions.
• Accurately document interactions, requests, and resolutions within the appropriate systems.
• Ensure data integrity and compliance when handling patient records.

Billing & Insurance Support

• Provide general support related to insurance verification, eligibility inquiries, and billing questions.
• Assist patients in understanding statements, balances, and payment options.
• Direct complex insurance or financial concerns to the appropriate department.

Documentation & Compliance

• Maintain detailed and accurate records of customer interactions.
• Adhere to HIPAA regulations and patient privacy standards at all times.
• Follow established healthcare policies, procedures, and service standards.
• Identify recurring issues and contribute to process improvement initiatives.

Required Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service, call center, healthcare support, or patient services experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience in a healthcare, hospital, medical practice, insurance, or healthcare call center environment.
• Experience working with Electronic Health Record (EHR) platforms.
• Epic experience strongly preferred.
• Knowledge of healthcare terminology, workflows, and patient registration processes.
• Familiarity with insurance verification, referrals, and medical billing concepts.
• Associate's or Bachelor's degree preferred.

Key Skills

• Customer Service Excellence
• Patient Support & Communication
• Epic EHR (Preferred)
• Healthcare Operations
• Appointment Scheduling
• Medical Terminology
• Insurance Verification
• Problem Resolution
• Data Entry & Documentation
• Microsoft Office Suite
• HIPAA Compliance
• Multi-tasking & Organization

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to manage frequent phone and computer-based interactions throughout the workday.
• Ability to work independently and collaboratively within a team environment.

Ideal Candidate Profile

• Demonstrates empathy and professionalism when supporting patients and healthcare staff.
• Thrives in a fast-paced, customer-focused environment.
• Maintains confidentiality and handles sensitive information appropriately.
• Possesses strong organizational skills and a commitment to providing an exceptional patient experience.
• Experience with Epic or other EHR systems is a significant advantage.

Job Type & Location

This is a Contract position based out of St. Louis Park, MN.

The pay range for this position is $25.16 - $25.16/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in St. Louis Park,MN.

This position is anticipated to close on Aug 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.