Amazon's Worldwide Grocery Stores Tech (WWGST) team is hiring a Systems Administrator/Engineer to join our POS Infrastructure (POSInfra) team in Austin, TX. You'll manage production deployments, build automation, and maintain monitoring systems that keep checkout running reliably across hundreds of stores. You'll be part of a team migrating an entire fleet from Windows to Linux, building the operational tooling and processes for a modern, modular platform.
This isn't traditional desktop support. You'll automate at scale, own production systems, and directly impact millions of customer transactions weekly.
Key job responsibilities - Manage and execute production software deployments for store devices (POS, SCO, servers, peripherals). - Perform strong root cause analysis on production incidents and device failures, identifying systemic issues and driving permanent fixes. - Develop infrastructure automation using Python, Ansible, and shell scripting. - Build observability solutions: dashboards, alerting, and health monitoring for fleet-wide device management. - Administer lab and test farm environments for pre-production validation. - Support platform migration from Windows to Linux across thousands of devices. - Participate in on-call rotation for production deployment and device issues. - Collaborate with software development teams on operational readiness for new releases.
A day in the life Your day begins with a review of monitoring dashboards to assess overnight deployment health across 500+ stores. Throughout the day you troubleshoot device issues via remote access, image lab equipment for QA testing, build automation to eliminate manual processes, and validate stores are ready for upcoming hardware refreshes. When something breaks in production, you diagnose root cause, trigger rollbacks, and improve monitoring to prevent recurrence. You work across operating systems, deployment tooling, automation scripting, and physical retail hardware. No two days are identical but your work always directly impacts whether stores can serve customers.
About the team POS Infrastructure is a small, high-impact team within Retail Infrastructure Services (RIS) that owns the retail infrastructure layer for every Whole Foods Market and Amazon grocery stores. We manage the servers, registers, self-checkouts, and device infrastructure that powers tens of thousands of checkout transactions daily across 500+ locations and growing. We're currently executing the largest platform transformation in a decade, migrating from legacy systems to a modern Linux-based architecture. The team values automation over manual work, proactive monitoring over reactive firefighting, and building systems that let stores focus on customers.