At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers.

Flex Planning Team provides Amazon Operations with cost-optimal and flexible capacity solutions for operational activities year-round, enabling the business to scale for seasonal peak demand increases. This role is based out of our corporate office. The ideal candidate is passionate about leveraging data to deliver actionable insights that impact daily business, has a strong delivery record, and is experienced in driving execution in a cross-functional environment, backed by analysis and data. They thrive in a fast-paced environment, relish working with large amounts of data, and enjoy the challenge of solving highly complex, and sometimes ambiguous problems.

Key job responsibilities
In this position, you will take ownership of capacity planning, pricing and DP engagement for specific programs from day one, exercising sound judgment to ensure plans are realistic and achievable. At Amazon, we trust our people and provide extensive support to help set you up for success. Our culture is learn-by-doing oriented, empowering you to take control of your career.

A day in the life
As a Planning Manager in the Flex Planning Team, your daily responsibilities will center around generating and maintaining data-driven capacity plans to ensure operational efficiency. You will start your day by reviewing performance metrics and analyzing any execution gaps from previous plans, using these insights to refine future forecasts. Throughout the day, you'll collaborate with cross-functional partners to align on resource requirements and implementation strategies. You will spend time diving deep into data analysis, using tools like SQL and Excel to extract meaningful patterns and trends that inform your planning decisions. Regular stakeholder meetings will be part of your routine, where you'll present your findings and recommendations to key business partners. Your role will also involve continuously monitoring planning accuracy, identifying improvement opportunities, and implementing solutions to enhance the planning process. Working in this dynamic environment, you'll need to remain flexible and ready to respond to changing business needs while maintaining focus on long-term strategic planning objectives.