Director, Disputes Lead, Risk Practice

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA) is the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and industry experience to develop fact-based recommendations that improve client performance. Our clients span the payments ecosystem, including financial institutions, merchants, fintechs, acquirers, and payment processors.

The VCA Risk Practice advises clients on core risk management priorities across the card lifecycle, including fraud, authorizations, disputes, underwriting, and adjacent managed services.

Visa is seeking a Director to lead the commercialization of Visa Disputes Optimization (VDO) across North America.

This individual will serve as the primary commercial lead within VCA for VDO, partnering closely with VCA segment teams, Account Executives, Client Services, and product and delivery partners to evangelize the offering, shape client opportunities, and scale revenue growth. This role is ideal for a commercially-minded risk leader who can translate deep expertise in disputes optimization into scaled revenue growth. The successful candidate will be a strong evangelist and connector—able to build conviction across internal stakeholders, develop compelling ROI-driven narratives, and drive client adoption.

The role requires a strong blend of subject matter expertise in disputes optimization, consultative selling, cross-functional leadership, and client engagement management. The ideal candidate will be equally comfortable acting as a strategist, seller, and subject matter expert—translating capabilities into clear client value, building compelling ROI-driven narratives, and supporting sales pursuits while ensuring successful delivery in partnership with the VDO team.

This role is ideal for a commercially-minded risk leader who can translate deep expertise in disputes optimization into scaled revenue growth. The successful candidate will be a strong evangelist and connector—able to build conviction across internal stakeholders, develop compelling ROI-driven narratives, and drive client adoption.

Core Responsibilities:

• Serve as the internal and client-facing subject matter expert for Visa Disputes Optimization, including use cases, client pain points, and expected outcomes
• Evangelize the VDO offering across VCA segment teams and broader Visa partners to expand awareness and build a strong pipeline
• Partner with segment leads, account executives, and Client Services to identify, shape, and advance client opportunities
• Lead consultative sales efforts by diagnosing client needs and positioning tailored VDO solutions
• Develop ROI frameworks, sales collateral, and executive-ready narratives that clearly articulate value
• Support the full commercialization lifecycle, including opportunity qualification, solutioning, pricing input, and proposal development
• Coordinate closely with the VDO delivery team to ensure strong alignment between what is sold and what is delivered
• Build and manage a robust pipeline of opportunities with accountability for sales goals and offering scale
• Collaborate across Risk, Product, Client Services, and other Visa teams to align priorities and bring integrated solutions to clients
• Produce insights and recommendations that improve client disputes performance and operational outcomes
• Act as a thought leader on disputes by identifying market trends, client needs, and opportunities to evolve the offering
• Support or lead client engagements as needed to strengthen market credibility and delivery quality

Core Capabilities:

Subject Matter Expertise:

• Deep understanding of disputes management, operations, and optimization strategies
• Ability to translate complex concepts into clear business implications
• Strong credibility with clients and internal stakeholders

Consultative Selling:

• Ability to identify client needs and position tailored solutions
• Experience building ROI-driven business cases and sales narratives
• Strong relationship-building skills across client and internal stakeholders

Problem Solving

• Structured, analytical approach to identifying key drivers of client challenges
• Ability to convert insights into actionable recommendations

Collaboration:

• Proven ability to operate in a highly matrixed environment
• Strong cross-functional partnership and influence skills

Customer Centricity:

• Deep understanding of client pain points in disputes and post-transaction servicing
• Ability to connect Visa capabilities to client business outcomes

Executive Communication:

• Strong executive presence and storytelling skills
• Ability to develop and deliver clear, compelling presentations for senior audiences

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

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Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• ​Demonstrated expertise in disputes, chargebacks, or post-transaction risk/operations
• Experience in payments, financial services, fintech, or management consulting
• Proven ability to commercialize solutions and drive revenue growth
• Experience partnering across sales, product, and delivery teams
• Strong client-facing experience, including opportunity shaping and executive presentations
• Ability to engage credibly with client leaders across risk, operations, and servicing functions
• Strong analytical and financial acumen, including ROI modeling
• Self-motivated, results-oriented, and able to manage multiple priorities
• Excellent communication, storytelling, and collaboration skills

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer