- 5+ years in Customer Success or Account Management at a SaaS or B2B company, owning accounts and renewals, not just coordinating.
- A track record of driving retention and expansion: you read risk early and move before a problem becomes a cancellation.
- Excellent written and verbal English (C1+); you run calls with US stakeholders and hold the room.
- Organized to a fault; you never let a commitment fall through.
- Commercially minded: you connect what the customer needs to renewal and expansion.
As Client Success Manager you own a book of accounts from kickoff to renewal. Your mornings are calls with customers, reading the room and getting ahead of churn; your afternoons are making sure every commitment lands. You are the face of the company to the people who pay it.
- Own a portfolio of accounts end to end: onboarding, adoption, retention, and growth.
- Run regular check-ins and business reviews; track account health and get ahead of risk before it becomes churn.
- Drive renewals and surface expansion opportunities, tying every conversation back to the customer's outcomes.
- Be the single point of contact: coordinate across product, support, and sales to resolve issues fast.
- Use AI tools to prep calls, summarize accounts, and keep follow-up tight so nothing slips.
- Keep the CRM clean and current so the whole team can trust the account picture.
Success looks like: within 90 days you know every account, their health, and their renewal date, the customer trusts you as their main contact, and follow-up is tight with the CRM reflecting reality.
Puente Talent Partners connects top Latin American professionals with growing US companies. This role is for one of our US clients; you would join their team directly while Puente supports you through the hiring process.
Our client is a growing US SaaS company with a real customer base and a team too small to let accounts slip. Retention and expansion are their revenue, and this seat protects both. You would own a book of accounts and be the face of the company to the customers who pay it, in a small, hands-on team that values clear written communication across time zones.
- Experience serving US customers.
- Hands-on with HubSpot, Salesforce, or Gainsight.
- You already fold AI into your daily workflow.
- Background in a fast-growing startup, and comfort with async tools (Slack, Loom, Notion).