Our client is a reputable organization in the Life Science industry, known for its commitment to quality and innovation. As a medium-sized company, they focus on delivering cutting-edge solutions and value to their customers, fostering an environment of professional growth.
Jobomschrijving
As a Customer Service OTC, your responsibilities are:
- Manage end-to-end order-to-cash processes, ensuring accuracy and efficiency.
- Serve as the main point of contact for customers, addressing inquiries and resolving issues promptly.
- Process customer orders and ensure timely delivery in line with company standards.
- Collaborate closely with internal departments to streamline workflows and enhance customer satisfaction.
- Maintain accurate customer records and ensure data integrity.
- Monitor inventory levels and coordinate with logistics to fulfill customer needs.
- Prepare and analyze reports related to customer orders and service levels.
- Support continuous improvement initiatives to enhance the efficiency of the customer service department.
A successful Customer Service OTC should have:
- Fluency in both English and Dutch, with strong communication skills.
- A background in customer service, preferably within the Life Science industry.
- Proven ability to manage order-to-cash processes efficiently.
- Proficiency in SAP.
- A detail-oriented mindset and a proactive approach to problem-solving.
- Strong organizational skills and the ability to prioritize tasks effectively.
- A customer-focused attitude with a commitment to delivering excellent service.