BCB Product Specialist

End Date

Salary Range

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Flexible Working Options

Job Description Summary

Job Description

Job requirements, outputs and deliverables

Organisation Design

Objective:
Ensure the BCB team is set up to grow sales, efficiently, with clear accountability and decision‑making.

Key outputs / deliverables:

• Clear articulation of job roles, responsibilities, and decision rights across BCB.
• Explicit definition of the Direct model, including:
  • Level of staffing
  • The right operating model for each segment.
  • Which clients should sit within the Direct model
• A deliberate clean‑up of job roles, removing duplication and overlap, and ensuring roles are outcome‑led rather than activity‑based.

1. Product / Sales Management

Objective:
Review the product sales team and ensure it is set up to effectively support customer needs.

Key outputs / deliverables:

• Clear definition of roles and accountabilities across the teams.
• Agreed performance metrics and targets, aligned to customer outcomes, growth ambitions and risk appetite.
• Identification of friction points and dependencies that impact pace, quality or customer experience.

2. Capability of Our People

Objective:
Ensure we have the right skills and capability to deliver consistently and sustainably.

Key outputs / deliverables:

• Defined capability requirements for key roles (technical, commercial and judgement‑based).
• Assessment of current capability against those requirements.
• Clear identification of capability gaps and how these will be addressed (e.g. training, coaching, role design).
• Confidence that colleagues understand both the ‘why’ and the ‘how’ of the process.

3. Targets and Performance Management

Objective:
Translate strategy into measurable, well‑owned delivery.

Key outputs / deliverables:

• Clear targets aligned to:
  • Customer outcomes
  • Commercial performance
  • Risk and control expectations
• Appropriate controls and governance to ensure targets drive the right behaviours. 
• A clear performance review cadence, owned at the right level.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.