Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
OtherJob Family:
SCAJob Qualifications:
Skills:
Call Center, Customer Service, Data EntryCertifications:
NoneExperience:
0 + years of related experienceUS Citizenship Required:
YesJob Description:
Join us to help your fellow citizens in need. GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our National Assistance Center. In this critical support role, you will provide guidance, information, and assistance in an inbound contact center environment. Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations. Work Helping Others as a Contact Center Agent We are looking to hire contact center agents to work in these critical support roles. You must have flexible work hours and be willing to work a variety of shifts. You will also need access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify). Training will be provided. This is an On Call opportunity. A Day in the Life of a Contact Center Agent: Impact the lives of others, by providing support to help individuals and families Follow call guides to gather, enter and verify information to provide necessary assistance to aid in recovery Adhere to established customer service and documentation standards necessary to provide the level of support required Attend telephone skills and program information training sessions addressing policies, procedures, and the handling of confidential information related to personal information Successful Candidates Are Compassionate and empathetic with a passion for helping others A proactive agent for change, with a passion for providing world-class customer service Energetic and enthusiastic with a desire to achieve high levels of success Able to thrive in a high-energy demanding environment that requires a sense of urgency Qualifications High school diploma or equivalent; AND Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify) Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distraction Flexible availability and willingness to work any shift (including EVENINGS and WEEKENDS) Experience working with fax machines, computer software, and telephone technology Outstanding interpersonal skills Ability to successfully complete GDIT pre-employment screening (includes a criminal background check and drug test) US Citizenship Must be a Louisiana resident living within a 60 mile radius of our Bossier City FacilityThe likely hourly rate for this position is between $15.27 - $20.41. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
8Travel Required:
NoneTelecommuting Options:
RemoteWork Location:
Any Location / RemoteAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans