Technical Account Manager

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

The Technical Account Manager (‘TAM’) serves as the primary implementation and
operational lead for assigned customer accounts following contract execution. The TAM is
accountable for coordinating and leading the Smile Customer Care Team across the
customer lifecycle, ensuring successful implementation, delivery execution, customer
communication, operational alignment, and long-term customer success.

The TAM leads cross-functional coordination across Sales Account Management, Product
Management, Support, Engineering, and Delivery teams to ensure customer objectives,
implementation milestones, operational risks, and escalation activities are proactively
managed.

This role is responsible for driving implementation governance, customer engagement
cadence, issue escalation, delivery accountability, and adoption success while ensuring
alignment with Smile operational standards and customer expectations.