Deputy Manager - Insurance Operations

Company:

Marsh McLennan Agency

Location: Gurugram
Designation: Deputy Manager (US MMA)
Shift timings: 6:30 am to 2:30 pm/2:30 pm to 11:30 pm/6:30 pm to 3:30 am (will be discussed by manager in operations round)

Deputy Manager - Operations

What can you expect?

An opportunity/place to exhibit your skills, understand services which are integral part of Insurance broking lifecycle, enhance your knowledge, provide improvement ideas on work which is recently transitioned or to be transitioned.
As a new colleague or new to the service line, you will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role
He/she coordinates with key stakeholders across business and functions to determine development needs of various stakeholder groups, develops, and ensures training is crafted for the right audience at the right time, through the right channel, in a consistent and engaging format.
He/she ensures a new joiner/colleague is well equipped to understand the process nuances and in turn enabling a smooth transition of the colleague into the process i.e. plays a key role in evolution of a colleague in terms of pre-process functionalities
Maintain all process related SLA and quality are maintained

What is in it for you?

Discover what's great about working at Marsh and McLennan Companies – from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you’ll receive. We are four businesses with one PURPOSE: helping companies meet the challenges of our time.
As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organisation. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe which is dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.
Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right.
As a Marsh Company colleague, you will also receive additional benefits such as:

We will count on you to:

Our team is new but growing at fast pace with a vast diversity in the experience that each colleagues has i.e. campus and professionals from either insurance sector or different industry – ensure these colleagues understand the Organizations culture and services which are integral part of Insurance broking lifecycle
Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
Ensure adherence to monthly tests to evaluate colleagues a regular intervals
Identify best practices that are followed across the industry and tailor them as per our needs
Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.
Develop and identify problem areas in process and develop preventive measures
Determines best method and channel to address various training needs.
Ensure adherence to performance matrix
Drive team performance and delivery quality results
Maintain business SLA and quality needs of the process
Ensure adherence of self and team to RTO expectation
Highlight process challenges in a timely manner

What you need to have:

What makes you stand out?