Senior FINPRO Claims Operations Specialist (Supporting Hong Kong)

Company:

Marsh Corporate

Description:

We are seeking a talented individual to join our Claims Operations team at Marsh This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Senior FINPRO Claims Operations Specialist (Supporting Hong Kong)

Be a part of FINPRO Claims Center of Excellence (COE) team in Malaysia. The role is split 50/50 between technical FINPRO claims work and operational claims management.

We will count on you to:

Overseeing a portfolio of Financial Lines claims matters while maintaining efficient, data-driven claims operations
Develop and implement claims strategies (liability, quantum, defense/settlement) and coordinate external counsel.
Negotiate settlements and prepare technical position papers and client briefings.
Translate complex legal issues into clear, client-facing guidance.
Responsible in identify process improvement opportunities and implementing technology or workflow changes that reduce cycle times and increase efficiency

What you need to have:

At least a Bachelor’s degree in any field
Claims Professional experience with min 5 to 10 years’ legal and/or Financial Lines (FINPRO) experience (PI, D&O, Medical Malpractice, PI schemes).
Ability to read and write Chinese.
Strong policy/coverage interpretation, exclusion analysis, and indemnity knowledge
Hands-on experience with claims management systems: accurate data entry, file updates, document control and maintaining audit-ready records.
Strong reporting and analytical skills: producing regular claims reports, dashboards, KPI monitoring and trend analysis to support regional reporting and business decisions
Proficient in MS Office (advanced Excel for analysis, PowerPoint for presentations, Word for technical documentation).

What makes you stand out:

Balanced expertise across technical FINPRO claims and operational claims management.
Practical experience using claims systems and data tools to drive decisions and operational improvements.
Excellent stakeholder management with the ability to influence insurers, counsel and clients

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.