Join MSX International, a leading partner in the automotive industry for over 25 years. As a National VOR Officer, you will monitor vehicle status at dealerships, manage off-road vehicles, and collaborate with key stakeholders to meet service delivery KPIs. This position is based in Oragadam, Tamil Nadu, and requires 2-3 years of experience in vehicle service management or a similar role.
About the role
Qualifications:
- Experience in vehicle service management or a similar role.
- Understanding of service delivery KPIs and performance monitoring.
- Strong communication and escalation management skills.
- Ability to coordinate with multiple stakeholders for effective vehicle service.
- Proficiency in digital dashboards and data reporting tools.
Additional Information
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Key missions
- Monitor vehicle status at dealerships and manage off-road vehicles using digital dashboards.
- Collaborate with key stakeholders to meet service delivery KPIs, resolve escalations, and maximize vehicle uptime.
- Analyze delays, generate reports, and track performance improvements related to vehicle service.