- Preferred Qualifications
These capabilities form the baseline for effectiveness in this role:- Advanced Problem Solving: Expert in diagnosing complex, multi‑layered issues; drives RCA and continuous improvement.
- High‑Stakes Communication: Communicates confidently with executives during incidents, providing clear and actionable updates.
- Technical Leadership: Coaches team members, leads technical workstreams, and drives adherence to best practices.
- Process & Service Optimization: Identifies and operationalizes automation opportunities; improves workflows using data insights.
- Customer Empathy: Understands high‑impact user groups (executives, leadership teams) and tailors service delivery accordingly.
- Attribute | What This Looks Like
Agility | Navigates rapidly evolving tools and organizational demands; leads others through change with clarity.
Resilience | Performs effectively under pressure, especially during outages or executive escalations; models calm, solution‑focused leadership.
Curiosity | Proactively explores emerging technologies (AI, automation, endpoint management innovations) and brings new ideas into practice.
Ownership Mindset | Takes full accountability for service outcomes, not just tasks; drives improvements without being asked.
Learning Velocity | Quickly master's complex technical domains; upskills others; stays current on cloud, automation, and digital workplace trends.
Collaboration | Communicates clearly with executives, stakeholders, and technical teams; influences outcomes and resolves cross‑team issues effectively.
Core Technical Capabilities
Demonstrated ability in the following areas:- Platform Administration & Configuration
- Covers end-to-end system setup including company settings, record/form management, roles, saved searches, workflows, and basic customization.
- Security and Access Governance
- Owns access control policies, role recertification, audit trail monitoring, and enforces MFA/SSO alignment across all user roles.
- SuiteFlow (Workflow Automation)
- Builds point-and-click process automations — approvals, field updates, scheduled actions — without code, knowing when to escalate scripting.
- Saved Searches & Reporting
- Creates and maintains searches across financial, operational, and inventory domains, including formula-based and dashboard-feeding reports.
- Integration Management
- Manages CSV imports, API integration logs, and coordinates with middleware tools like Boomi for third-party connectivity.
- Release Management & Continuous Optimization
- Monitors NetSuite releases and proactively identifies new automations, unused features, and process improvements between update cycles.
- SuiteScript Development (2.x) - Preferred
- Develops and maintains server-side scripts including map/reduce, RESTlets, and scheduled scripts while managing governance limits.
Key Accountabilities
- Provide expert-level NetSuite application support across global business users, including executive-level assistance and critical business process escalations.
- Lead advanced troubleshooting of NetSuite issues using AI-assisted diagnostic tools, Suite Script debugging, and automation to improve incident resolution speed and system reliability.
- Serve as the escalation point for complex NetSuite technical issues, performing root-cause analysis, coordinating hotfixes, and maintaining clear communication during system outages or performance degradations.
- Maintain comprehensive documentation, knowledge base articles, and self-service resources for common platform issues.
- Own NetSuite operational services end-to-end, including system configuration management, release planning, integration monitoring, performance optimization, and operational KPI tracking.
- Lead technical delivery of NetSuite enhancements and upgrades, including test environment management, UAT coordination, deployment execution, and change management oversight.
- Maintain NetSuite security controls and compliance standards in collaboration with Security and Audit teams; monitor access controls, analyze audit logs, and escalate security risks proactively.
- Coordinate NetSuite integrations and data flows with third-party systems; manage API connections, middleware health monitoring, and vendor relationship management for connected applications.
- Support NetSuite modules across Finance, Supply Chain, CRM, and Procurement. Ensure seamless operation of workflows, saved searches, reports, and dashboards critical to business operations.
- Identify and lead NetSuite optimization initiatives through automation (SuiteFlow, SuiteScript), customization refinement, process redesign, and adoption of modern NetSuite features and best practices.
About Signant Health
At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare.
About the Role
Drive operational excellence and continuous optimization of NetSuite ERP applications by leading system administration, integration management, and performance monitoring activities. Maximize NetSuite platform reliability, ensure seamless business process automation, and deliver exceptional application performance through proactive monitoring, data-driven insights, and technical innovation.
The NetSuite IT Applications Operations Engineer acts as the technical authority for NetSuite operations, serving as the escalation point for complex application issues while driving system maturity, scalability, and alignment with evolving business requirements.