Redwood Credit Union is looking for a Mortgage Underwriter who will be responsible for making a decision after reviewing and analyzing residential mortgage loan applications in compliance with secondary market investors, including FNMA and portfolio guidelines and/or lending guidelines and policies. This role ensures sound credit decisions while balancing risk management with excellent customer service.
Key Responsibilities
Loan File Management:
o Complete a thorough review and analysis of mortgage loan files, including but not limited to credit, income, asset, appraisal, and title reports.
o Determine borrower creditworthiness and ability to repay in accordance with agency, regulatory and underwriting guidelines (e.g., FNMA).
o Issue underwriting decisions including approvals, conditional approvals, suspensions, and denials with clear, well-written conditions.
o Ensure compliance with federal, state, and investor regulations (TRID, ECOA, Fair Lending, ATR/QM, etc.).
o Communicate underwriting decisions and conditions effectively to loan officers, processors, and management.
o Review and clear underwriting conditions prior to final approval and funding.
o Identify potential fraud, red flags, and layered risk factors and escalate as appropriate.
o Maintain quality, accuracy, and thorough documentation in the loan file.
o Meet production, quality, and turnaround time standards.
o Participate in quality control, audits, and workflow improvement initiatives as needed.
o Recognize and evaluate the loan process and recommend changes that will help maintain maximum efficiency.
o Review all denied loans and recommend alternative solutions when appropriate.
o Identify ways to increase engagement of the borrower and make recommendations for cross-sell opportunities.
o Ensure confidentiality and safeguard sensitive Member financial information.
o Determine borrower creditworthiness and ability to repay in accordance with agency, regulatory and underwriting guidelines (e.g., FNMA).
o Issue underwriting decisions including approvals, conditional approvals, suspensions, and denials with clear, well-written conditions.
o Ensure compliance with federal, state, and investor regulations (TRID, ECOA, Fair Lending, ATR/QM, etc.).
o Communicate underwriting decisions and conditions effectively to loan officers, processors, and management.
o Review and clear underwriting conditions prior to final approval and funding.
o Identify potential fraud, red flags, and layered risk factors and escalate as appropriate.
o Maintain quality, accuracy, and thorough documentation in the loan file.
o Meet production, quality, and turnaround time standards.
o Participate in quality control, audits, and workflow improvement initiatives as needed.
o Recognize and evaluate the loan process and recommend changes that will help maintain maximum efficiency.
o Review all denied loans and recommend alternative solutions when appropriate.
o Identify ways to increase engagement of the borrower and make recommendations for cross-sell opportunities.
o Ensure confidentiality and safeguard sensitive Member financial information.
o Perform special projects and duties as assigned.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.