Customer Engagement Analyst I

Reed Elsevier (RELX) · Iloilo

Workday Posted Jun 4, 2026 First seen Jun 4, 2026

  • Makes outbound sales contact (including cold calling) and pursues sales leads to develop a portfolio of buying customers

  • Accepts orders, closes sales, maintains customer records and completes required documentation

  • Identifies and qualifies prospective customers and records sales prospecting activity in computer-based tracking systems

  • May have an assigned product line that may overlap other sales teams' territories

  • May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity

Qualifications:

  • Bachelor’s degree or has completed 2 years level in College without back subjects or incomplete units

  • Excellent communication skills

  • Proven experience in conducting outbound calls

  • Skilled in handling professional business email correspondence

  • Proficient in utilizing Salesforce for CRM and sales operations

  • Background in sales is preferred

  • Strong customer service experience

  • Demonstrated experience in account management

  • Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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