Kraken is the tech platform accelerating the global green transition. We power utilities and innovators around the world with AI-driven systems that manage billing, communication, lifecycle journeys, and operations at a global scale.
Now we’re looking for a Design Lead for Kraken Customer to join us on a fixed term/ freelance basis. Someone who is passionate about human-centered design, building strong teams, and ready to shape the experiences millions of people (and thousands of operators) rely on every day, and make them feel coherent, intuitive, and unmistakably Kraken.
You’ll lead a talented team of UX/UI designers and own the evolution of Kraken’s customer-facing experiences. Working closely with stakeholders across the business to balance strategic initiatives with client and operational needs, while ensuring our products are inclusive, consistent, and high-quality
Why this role matters:
If we get customer experience right, trust in energy providers increases.
If billing, communication, and lifecycle management become intuitive, renewable adoption accelerates.
If operational and enterprise workflows become clearer and more powerful, our clients succeed faster.
We’re developing “Experience as Infrastructure” to create global impact. Pretty cool, huh?